After upgrade to IOT 1.5 many APs went to unregistered state on the IOT controller (TSB 2020-004)

Summary

After upgrading to IOT 1.5 Release from a previous version or installing a fresh image of IOT 1.5, APs can stay in unregistered state if IOT controller does not have sufficient licenses installed.

Question

Why are IOT APs unregistered after upgrading IOT controller to 1.5?

Customer Environment

Ruckus IOT Controller (vRIOT) running 1.5 firmware AP's, SZ/vSZ IOT Module IOT Devices.

Root Cause

AP capacity licenses on IOT controller are applied to APs on first come first served basis and it is not dependent on whether APs have an IOT module installed.

Symptoms

After installing/upgrading to IOT 1.5 Release, APs can stay in unregistered state.

Troubleshooting Steps

See attached TSB.

Workaround

The work around is –

Remove all APs from the IOT controller.
Set IoT enable on the APs with installed IoT module.
Add IoT Controller IP address manually on the APs with an IoT module

Please see the attached TSB for more details.

Resolution

Purchase necessary licenses prior to RIoT 1.5 upgrade.

Ruckus IOT version 1.5 controller requires 3 distinct licenses for operation.

Performing a firmware upgrade Ruckus IOT controller from earlier version than IOT 1.5 or upon
installing a fresh instance of IOT 1.5 we require IOT controller to have licenses installed for RTU,
Instance and the AP capacity.

The AP capacity licenses are used to manage the IOT APs by the controller. However, these licenses
are assigned to the AP on first come first served basis and would not look for the IOT Dongles connected to the AP’s.

This may lead to a situation where APs stay in unregistered state if IOT controller does not have enough AP capacity licenses to support all APs.

Attachment 1

TSB2020-004-IOT-1.5 Licensing.pdf
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Article Number:
000010131

Updated:
July 30, 2020 10:56 AM (over 3 years ago)

Answer Attachment 1
TSB2020-004-IOT-1.5 Licensing.pdf
application/pdf
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(392 KB)

Tags:
Known Issues and Workarounds, I100, vRIoT

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