After upgrade to IOT 1.5 many AP's went to unregistered state on the IOT controller (TSB 2020-004)
SummaryAfter upgrading to IOT 1.5 Release from a previous version or installing a fresh image of IOT 1.5, AP’s can stay in unregistered state if IOT controller does not have sufficient licenses installed.
QuestionWhy IOT AP's are unregistered after upgrading IOT controller to 1.5
Customer EnvironmentRuckus IOT Controller (vRIOT) running 1.5 firmware AP's, SZ/vSZ IOT Module IOT Devices.
Root CauseAP capacity licenses on IOT controller are applied to AP's on first come first served basis and it is not dependent on whether APs have an IOT module installed.
SymptomsAfter installing/upgrading to IOT 1.5 Release, APs can stay in unregistered state.
Troubleshooting StepsSee attached TSB.
WorkaroundThe work around is –
- Remove all AP’s from the IOT controller.
- Set IoT enable on the APs with installed IoT module.
- Add IoT Controller IP address manually on the APs with an IoT module
Please see the attached TSB for more details.
ResolutionPurchase necessary licenses prior to RIoT 1.5 upgrade.
Attachment 1TSB2020-004-IOT-1.5 Licensing.pdf