Summary

Question

Customer Environment

Symptoms

Workaround

Go to: Dashboard-->Enrollments-->View -->Cleanup

To Refresh and see your user count: Go to Administration > License and then click on Refresh.

Resolution

Active User

An active user is one who is actively connected to the network. If a license is tied to a user that has gone through the onboarding portal, they are able to use multiple devices and still count as 1 user, using one of your licenses.  However, if a device is not tied to a user thru the onboarding portal, like a guest user,  then that is a single license and each device they add will count against your purchased user license count.

Cloudpath is licensed per user. Internal and guest users count for as long as their credentials are active on the system. An active user/individual can connect multiple devices to the network, and they still only count as one user. Devices that are not associated with a specific person, but a guest user. also count as a user, if they are managed through directory services. Your IT team has the visibility into what devices are on the network and the ability to associate every device with a user—and can block/revoke access at any time for any given user.

Guest User

A guest user is considered an active user. Certificates, Mac Reg and DPSK fall under the term “guest user.” If you are using MAC registration for guest or IoT devices, That could be accounting for overage on user licenses. A user (authenticated by AD, or other authentication source) may have any number of enrollments tied to it, as the enrollment record establishes if it is "tied" to a user by the workflow.  In a guest or IoT scenario, there is no "user" to tie the enrollment to, so each of those devices counts as a "license" while the mac registration is active.  When a mac registration expires, it should clean up or revert the "license" the next time the script runs (nightly).  When issuing a guest "pass" you should consider the length of time that pass is good for and set an expiration date that is timely to avoid these guest passes adding to your user count when they are no longer needing/using that pass. Similar for FTE students and staff, having them expire in a timely manner allows for another user to log in and manages your active users in a more efficient manner.

User count can and will fluctuate and you should be licensed to cover those fluctuations to remain in compliance. If you are on the latest release, you should be getting a ribbon that shows if you are going over that user count. You can at any time adjust those users to a count that matches your actual usage by adding additional users to your account. I would suggest to monitor the average usage over a couple of weeks period, and adjust the subscription to cover that many licenses.