How to factory reset different SZ100 hardware models via physical button?
Summary
Since there are two dedicated push down buttons on the SmartZone hardware models, it is slightly confusing to find the right button to factory reset the device.Question
How to factory reset different SmartZone hardware controller models via physical button?Customer Environment
SZ104 SZ124 SZ144Root Cause
There are two buttons on the SZ controllers, Reset and F/D. Reset button will reboot the device and f/d button will factory reset the device.Symptoms
- Press and hold of reset button will not factory reset the device, This will only restart the device
- Customer is confused with the "reset" button label vs FD.
Resolution
For SZ104 and SZ124 models, Below are the details of F/D (button 4) and Reset (button 13).
- Button 4 is called the f/d button which factory defaults / factory resets the device
- F/D (factory default) button. Press this button for at least 10 seconds to reset the controller to factory default settings.
- Button 13 is reset which is for restarting the device
- Reset button. Press for 5 seconds to restart the SZ 100
For SZ144, it is slightly in different location than other two models.
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Article Number:
000011413
Updated:
June 25, 2021 09:45 AM (over 3 years ago)
Answer Attachment 1
SZ100 getting started.pdf
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(111 KB)
Tags:
Configuration, Installation, System Network Management, Troubleshooting, SZ144, SZ300, SZ100
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