Only Prime Admin user can be invited as a 3rd Party Administrator.

Summary

Read Only user cannot accept the invite for a 3rd Party Administrator, the user has to be a Prime Admin in order to accept the invite sent from End customer account.

Question

Can a Read Only MSP Admin be invited as a 3rd Party Administrator?

Customer Environment

Customer is trying to invite a Partner with Read Only user as a 3rd Party Administrator and the invitation is sent to the Partner, upon clicking on the Accept Invitation email or the URL the page redirects to https://cloudsupport.ruckuswireless.com.

Symptoms

1. Customer is trying to invite a Partner with Read Only user as a 3rd Party Administrator and the invitation is sent to the Partner:

User-added image

2. Invitation email has been received and upon clicking on the Accept Invitation or the URL the page redirects to https://cloudsupport.ruckuswireless.com/

3. On the MSP Dashboard > Customers > Ruckus Customers tab we see that there is one notification but unable to accept the Invite:

User-added image

Resolution

Read Only user cannot be a VAR / 3rd Party Administrator.
The user needs to be a Prime Admin in order to accept the invite and access the End customer account.

000008662

Article Number:
000011730

Updated:
June 30, 2021 07:42 PM (over 3 years ago)

Tags:
Troubleshooting, Registration, Ruckus Cloud WiFi

Votes:
0

This article is:
helpful
not helpful