CP - Cloudpath error in accessing DPSK pool
Question
CP - Cloudpath error in accessing DPSK poolCustomer Environment
Cloudpath Enrollment System with DPSK pool configuration.Root Cause
This document is helpful in identifying issue with DPSK pool where DPSK pool isn't visible from the CP GUI due to DPSK corruption issue.Symptoms
DPSK pool will not be visible from GUI and will give error (An exception occurred).
NOTE: It will not stop the functionality/authentication from the Pool.
Troubleshooting Steps
Cloudpath CP - Cloudpath error in accessing DPSK pool
>>>Select DPSK Pool from the Configuration Tab.
>>>Select affected DPSK Pool from the list.
>>>Select DPSK from the DPSK Pool.
>>>Error as below.
Workaround
Access the DPSK using the APIReference API Guide
https://support.ruckuswireless.com/documents/3591-cp_es-5-8-ga-rest-api-user-guide
Step 1: Collect token ID first.
Request Type: POST
https://{CPIP}/admin/publicApi/token
Body
{
"userName": "[email protected]",
"password": "password"
}
e.g. API CallStep 2: API Call for checking DPSK
Request Type: GET
https://CP_IP/admin/publicApi/dpskPools/{GUID}/dpsks?pageSize=100
{GUID} : Modify Guid from DPSK Pool as below
use token value from Step 1 under Headers
Authorization : tokenvalue
e.g. API Call
IMPORTANT: Collect the output DPSK information and save the data, now you will need to look into the DPSK data to find out if any of the DPSK is corrupted.
Step3: How to identify Corrupt DPSK
>>>The DPSK data will not show full information of the DPSK, any value might be wrong inside it, incorrect data or missing data, like : status, expiration date, deviceCount etc for a single or multiple DPSK.
e.g. Corrupt DPSK as below
{"guid":"AccountDpsk-b8e9b0da-59cb-47df-9863-d95f8sdjfdkja","name":"Corrupt DPSK ","passphrase":"********","status":"ACTIVE","ssidList":[],"useDeviceCountLimit":true,"deviceCountLimit":75,"deviceCount":0,
Step 4: Delete the DPSK from the pool using DELETE API, if the corrupt DPSK is identified.
Request Type: DELETE
https://CP_IP/admin/publicApi/dpskPools/{GUID}/dpsks?/{DPSKGUID}
{GUID} : Same as Step 2.
{DPSKGUID} :AccountDpsk-b8e9b0da-59cb-47df-9863-d95f8sdjfdkja of the corrupted DPSK as above.
e.g. API CallOnce Corrupted DPSK data is deleted from the DPSK pool, all DPSK information will be visible from the GUI.
Resolution
NOTE: The cause of the DPSK corruption was un-identified from the Cloudpath logs, so for now we are using this as a workaround.
Article Number:
000012269
Updated:
September 07, 2022 02:06 AM (over 2 years ago)
Tags:
Troubleshooting, Known Issues and Workarounds, Cloudpath
Votes:
388
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