Process to follow while retrieving defectives to Dubai warehouse.
Summary
Process to follow while retrieving defectives to Dubai warehouse.Resolution
UAE – United Arab EmiratesAdvance Replacement
Wired & Wireless – Strategic & Non- Strategic products
- RKUS will work with the customers to retrieve the defectives in Dubai warehouse
- RKUS will bear the return cost.
- UPS owns the documentation part while retrieving the defectives.
Wired & Wireless – Strategic & Non- Strategic products
- Defective return instructions are sent to UAE customers to return the defectives to Dubai warehouse respectively.
- Customers should add the BOE (Bill of Entry) while returning the defective to Dubai warehouse.
- If customers DO NOT have BOE, we can ask them to return the defective to Venlo warehouse.
- Cost of defective return to be borne by Customers.
What is BOE?
A bill of entry is a legal document that is filed by importers or customs clearance agents on or before the arrival of imported goods. It's submitted to the Customs department as a part of the customs clearance procedure.
Other Middle Eastern Countries
Algeria, Bahrain, Egypt, Iraq, Israel, Jordan, Kuwait, Lebanon, Libya, Morocco, Oman, Qatar, Saudi Arabia, Tunisia, Turkey, and Yemen. (The mentioned country lists are not fixed ones, the new ones will be added accordingly)
Advance Replacement
Wired – Strategic & Non- Strategic products.
- Defective return instructions are sent to the above customers to return the defectives to Louisville (USA)/Dubai warehouse respectively.
- If customers opt to return the defective to Dubai warehouse.
- Customers should add the BOE (Bill of Entry) while returning the defective to Dubai warehouse.
- If customers DO NOT have BOE, we can ask them to return the defective to Louisville warehouse.
- Cost of defective return to be borne by Customers.
Wireless – Strategic & Non- Strategic products.
- RKUS will work with the customers to retrieve the defectives in Dubai warehouse either by arranging a pick-up or by providing a return shipping label (RSL).
- RKUS will bear the return cost.
- UPS owns the documentation part while retrieving the defectives.
Return to Factory
Wireless – Strategic & Non- Strategic products.
- Defective return instructions are sent to UAE customers to return the defectives to Dubai warehouse respectively.
- Customers should add the BOE (Bill of Entry) while returning the defective to Dubai warehouse.
- If customers DO NOT have BOE, we can ask them to return the defective to Venlo warehouse.
- Cost of defective return to be borne by Customers.
Article Number:
000013952
Updated:
December 06, 2022 09:50 AM (about 2 years ago)
Tags:
Known Issues and Workarounds, Knowledge, Ruckus ICX Switches, Brocade EOS Products, ZoneFlex Indoor, ZoneFlex Outdoor
Votes:
0
This article is:
helpful
not helpful