Minimum Code Level to Onboard Cloud ICX Switch

Question

What is the minimum code level to onboard an ICX switch to RUCKUS Cloud?
Why is my ICX switch not onboarding to RUCKUS Cloud?

Customer Environment

Customer running RUCKUS Cloud with ICX switches

Root Cause

Switch is not running required minimum code level to onboard to RUCKUS Cloud

Symptoms

ICX switch unable to onboard to Ruckus Cloud

Troubleshooting Steps

Issue 'show version' to confirm switch is running minimum required to code level (8090d) to onboard to RUCKUS Cloud

Resolution

For an ICX to begin the onboarding process to RUCKUS Cloud, Switch must be running 08.0.90d (UFI) at a minimum (or) the switch should have ‘Cloud-Ready’ mentioned on the label. To confirm your code level, you can use the "show version" command. If you happen to be running code older than 8090d, you will need to manually upgrade your ICX. Here are the recommended upgrade paths coming from older code:

-If you are running 8080 flat to 8090c, upgrade directly to 8095ca via UFI image

-If you are running any 8070 patch or older, we will need to do a multi-step upgrade. The upgrade path will be: 8070x or older > 8080f (non-ufi) > 8095ca UFI

Additional details are documented in our FastIron Management Guide here and our Cloud User Guide here

Note:
Switches must be kept on 09.0.10h release for RUCKUS One. No manual upgrade to a later ICX firmware should be performed unless directed by Ruckus Support. When a new cloud version becomes available, any required change in switch firmware will be handled by RUCKUS One automatically.

Article Number:
000014138

Updated:
February 14, 2024 05:28 PM (9 months ago)

Tags:
Firmware, Installation, Troubleshooting, Known Issues and Workarounds, Registration, AP SW Registrar, Ruckus Cloud Switch, Ruckus ICX Switches

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