Unable to delete Cloudpath administrator
Summary
Unable to delete or remove an administrator account from Cloudpath serverQuestion
Why am I unable to delete an administrator from CloudpathCustomer Environment
CloudpathSymptoms
An admin is unable to delete another admin account on CloudpathResolution
Cloudpath administrators can have three roles - 'Viewer', 'Administrator' and 'CA Administrator'Highest access level allowed only for CA administrator, followed by administrator and finally viewer.
If you are trying to delete an account that has the CA administrator role, then you must be logged into Cloudpath from another account that also has CA administrator role. An account with administrator or viewer role cannot delete an account with CA administrator role.
Similarly, an admin who has the 'administrator' role can create/ delete another account with administrator or viewer roles only.
To check the role of admin, login to Cloudpath > Administration > Administrators > Click the 'down' arrow next to admin name to see their role.
Also, an admin cannot delete themselves from Cloudpath. In the below screenshot I have logged in as a CA Administrator. Here I do not have the "X" (delete) option to delete my own account. However, I have the "X" (delete) option available for other admin.
Article Number:
000014457
Updated:
September 03, 2024 05:14 AM (3 months ago)
Tags:
Configuration, Cloudpath
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