Summary

Question

How to fix RUCKUS Switch with an Amber/Orange light on "SYST" & Green light on "PWR" & NO power on Celling Access Points

Customer Environment

Symptoms

How to Identify the Problem:

Look for these mentioned signs:

Figure 1: ICX-7150 Switch in Boot Mode
SYST LED= Amber/Orange
PWR LED= Green
No lights on the Ethernet ports or connected Access Points

Figure 2: Access Points Not Powering On

• No lights on ceiling-mounted Access Points
• No internet or Wi-Fi across the home

(Refer to the images in this article for a visual reference.)

Diagnostic Pictures:

Figure 1: LED status of the RUCKUS ICX-7150-C12P Switch, indicating that the device is stuck in boot mode

Figure 2 : Shows no LED activity on the ceiling-mounted Access Points, as the Switch stuck in boot mode is unable to transmit power through its ports

Root Cause

Troubleshooting Steps

Solution 1: Try a Physical Reset Using a Paper Clip

This method is quick and works in many cases.

Steps:

1. Unplug the switch from the power outlet.

2. Prepare a paper clip or small pin.

3. Hold down the reset button (on the front of the switch) using the paper clip.

4. While holding the button, reconnect the power to the switch.

5. Wait for all the LEDs to flash amber, then release the reset button.

Important Notes:

• You may need to repeat this reset 35-40 times, as it has worked for many users after multiple attempts.
• When successful, both SYST and PWR lights will turn GREEN.

Helpful Resources:

• Physical Reset Article
• Reset Video Tutorial

Solution 2: Perform a Software Recovery (if reset fails)

If the paper clip reset does not work, the switch’s internal software (called the "image") may be corrupted, and you'll need to reinstall it using a computer.

 What You’ll Need:

• A USB Type-C to USB cable
• An Ethernet cable (RJ45 to RJ45)
• A Windows or Mac computer – (Windows Laptop is preferred)

Recovery Steps Overview:

1. Connect the switch to your computer using both the USB-C and Ethernet cables.

2. Follow the software recovery instructions step-by-step from the official guide.

3. This process will reload the correct system image onto the switch.

Once completed, your switch should restart successfully, and both SYST and PWR lights will be green.

Helpful Resources:

• Software Recovery Article
• Video Tutorial

Resolution

• Perform a physical reset using a paper clip – This forces the switch to reboot properly and can restore normal operation if it is stuck in boot mode.

• Repeat the reset procedure multiple times (35–40 attempts) – Multiple reset cycles may be needed because the switch may not exit boot mode on the first few attempts.

• Perform a software recovery using a computer (USB-C + Ethernet) – This reinstalls the correct system image on the switch when the internal firmware becomes corrupted.

• Use Windows laptop for recovery when possible – Windows provides more reliable driver compatibility for the RUCKUS recovery utilities.

• Follow the official recovery guide step-by-step – Using the validated instructions ensures the correct image is loaded and prevents further boot issues.