Summary

Question

How to establish Console CLI Access on the RUCKUS ICX-7150-C12P Switch?

Customer Environment

Symptoms

• Unable to access the switch GUI or CLI using its IP address.

• Switch IP address is unknown or not reachable.

• No response when attempting SSH or web login.

• Need to troubleshoot switch through physical console access.

• Device requires serial/console login for recovery or configuration.

Troubleshooting Steps

You will need one of the following cables:

A USB console cable with a Type-C connector: One end should have a USB Type-C connector, and the other end should be a standard USB (Type-A) connector. (Figure 1)

Figure 1: USB Type-C to USB Type-A Connector

OR

A serial console cable with an RJ-45 connector: You can use a cable with RJ-45 connectors on both ends. Alternatively, a cable with an RJ-45 connector on one end and a standard USB (Type-A) connector on the other, depending on the available port on your laptop. (Figure 2)

Figure 2: RJ-45 to RJ-45 and RJ-45 to USB Type-A Connectors

Step-by-Step Instructions :

Step 1: Locate and Connect the Console Cable

The port you use will depend on the type of console cable you are using. Either Port 1 or Port 15, as shown in Figure 3.

Figure 3: Console Port Details of the RUCKUS ICX-7150-C12P Switch

Figure 4: Console Connection Setup Between RUCKUS Switch and Laptop

Connect the console cable to the appropriate console port on the device (either port number 1 or 15, depending on the type of cable you are using), and plug the other end into a USB/Ethernet port on your Laptop/Computer.

Step 2 : Download and Install the RUCKUS Switch Drivers:

To access the device via the console, a driver must be installed so that your workstation (PC, desktop, or laptop) can recognize the console cable.

Please follow the steps below:

1. Download the ZIP file from the following link: Brocade / Ruckus 7150 USB Serial driver Windows

2. Once downloaded, right-click the ZIP file and select “Extract All.” (Figure 6)

3. After extracting the files, run the installer to install the driver.

Refer to the Figure 5 for visual guidance:

Figure 5: Download Information for RUCKUS ICX-7150 Switch Driver

Figure 6: Extract and Install Information of the Driver

You also need the USB-to-UART bridge driver (Figure 7), which can be downloaded from: CP210x USB to UART Bridge VCP Drivers

Refer to the Figure 7 for visual guidance:

Figure 7: Download Information of VCP Drivers

Step 3 : Install CLI/Terminal Software

Download and install a CLI/terminal emulation program:

• If you don’t have PuTTY installed, download it here:
  PuTTY for Windows
• Launch the PuTTy software on your Laptop/PC.

Step 4 : Configure PuTTy  Software Settings

Set up the CLI/terminal connection in the software to match the correct serial parameters for the RUCKUS ICX Switch:

The COM port number entered in the “Serial line” field will vary depending on your system's Device Manager configuration.

To identify the correct COM port:

1. Open Device Manager on your computer.

2. Expand the “Ports (COM & LPT)” section. (Figure 8 & 9)

3. Look for a device listed as “Silicon Labs CP210x USB to UART Bridge (COMx)” the COMx value (e.g., COM3, COM5) indicates the correct port to use.

4. For example, in PuTTY: (Figure 10)

• Choose "Serial" as the connection type.
• Enter the correct COM port number (e.g., COM3, COM5).

5. Click "Open" or “Start” to initiate the connection.

Refer to the Figure 8 & 9 for visual guidance:

Figure 8: Information RUCKUS Switch COM Port (Example-1)

Figure 9: Information RUCKUS Switch COM Port (Example-2) 

Figure 10: PuTTY Application Serial Console Connection Configuration

Step 5: Accessing PuTTy  CLI:

Once you open PuTTY, you will see a screen similar to Figure 11. Press Enter to initiate the session.

Figure 11: PuTTY Application Serial Console Initial Screen

Once logged in, you will see the command-line interface (CLI) where you can begin configuring the switch and you should then see one of the following CLI prompts:

ICX7150-12 Router> 

OR

ICX7150-24P Switch>

Video Demonstration: 

For a detailed walkthrough on how to access the console of the RUCKUS ICX-7150-C12P Switch using a USB Type-C connection, please refer to the following video: RUCKUS ICX 7150 USB TYPE-C Console

Resolution

• Connect the appropriate console cable (USB-C or RJ-45) between the switch and the computer.

• Install the required RUCKUS USB serial driver and USB-to-UART bridge driver.

• Install and open a terminal application such as PuTTY.

• Identify the correct COM port in Device Manager.

• Configure PuTTY with the correct serial settings and selected COM port.

• Open the session and press Enter to access the switch CLI.