Summary

Question

How to fix RUCKUS ICX-7150-C12P Routing Code (SPR) issue using the Switch Web User Interface/GUI?

Customer Environment

Symptoms

You might be facing a Routing Code issue if:

• Internet is slow, intermittent, or keeps disconnecting.
• Websites fail to load or timeout.
• Devices frequently drop off the network.
• Smart home devices (like Alexa, thermostats, doorbells) can’t connect.
• Your switch status in the RUCKUS dashboard shows as:
  • Disconnected
  • Connecting
  • ICX Switch is Connecting

Root Cause

Troubleshooting Steps

Process on how to diagnose if it’s a Routing code issue and how to fix it:

1.  First, we must identify the ‘current’ IP address assigned to the Switch by your local Internet Service Provider (ISP) Router to the RUCKUS ICX-7150-C12P Switch. Here is the guide Link on how to find the device IP addresses.

2. Once we identify the IP address of the Switch proceed to access the RUCKUS ICX-7150-C12P Switch using a Web Browser.

FIGURE 1 Switch Dashboard on a web browser to confirm it’s a Switch IP Address

3. If you can log into the Switch on the web browser, please check the details highlighted in FIGURE 2.

FIGURE 2 Device Information with the SPR code as highlighted, to confirm it’s a Routing Code (SPR) issue

If you have ‘Running Image Version’ as SPR highlighted in FIGURE 2 meaning Switch is booted on the Routing code partition (SPR- Indicates the Routing code (SPR) issue AND SPS – Indicates NO Routing Code issue)

Solution on how to fix the SPR Code issue:

Here is the guide link and the process to fix using the Switch Web Interface/GUI, if you have a Routing Code issue.

Step-by-step FIGURES to fix the issue: (Also explained in the link)

FIGURE 3 Process 

FIGURE 4 Process

FIGURE 5 Process 

Once the RUCKUS ICX-7150-C12P switch reboots/reloads and comes online, it should fix the issue. We can confirm by checking the version and other details as we saw in the FIGURES initially in this post.

Workaround

• Power cycle the switch to see if it boots from the correct SPS (switching) partition automatically.

• Disconnect and reconnect power after 10–15 seconds to force a clean reboot.

• Verify ISP modem/router connectivity, ensuring the switch receives a valid IP after reboot.

• Check if internet stabilizes temporarily—indicating the SPR code issue is likely the root cause.

• Access the switch via IP and confirm whether the SPR partition is active; if GUI is accessible, proceed with the full fix later.

• Temporarily bypass the switch by connecting a device directly to the ISP router to restore internet while preparing for the fix.

Resolution

• Identify the current IP address assigned to the ICX-7150-C12P switch by the ISP router.

• Access the switch via a web browser using the identified IP.

• Check the Running Image Version on the switch dashboard.

• Confirm if the switch is booted on SPR (Routing Code).

• Follow the Web GUI steps to switch the active partition from SPR to SPS.

• Reboot/reload the switch after the change.

• Verify the switch comes online with SPS (Switching Code) active.

• Confirm internet connectivity and normal device operation.