Summary

Question

Customer Environment

Resolution

1. Terms & Conditions Acceptance

• The first login to the Support Portal will display a Terms & Conditions (T&C) page.

• All users must accept the T&C to proceed.

2. Auto Activation Selection (Admin Only)

• After accepting the T&C, Prime Admin / Account Admin users will see a new Auto Activation Settings pop-up.

• Admins must select one option:

  • Opt IN to Auto Activation

  • Opt OUT of Auto Activation

• Click Submit to continue.

This selection is mandatory and applies at the account level.
 

3. Behavior Based on Selection

If OPT-IN is Selected

• All new purchase orders and previously purchased, unactivated orders will be automatically activated once Opt-In is submitted. 

• Previously purchased unactivated orders may take up to 24 hours to complete auto-activation after Opt-In is enabled.
• Activated licenses are added to the license pool.
• Customers must map licenses to the appropriate serial numbers or devices.
• Manual activation is not required for eligible licenses.

Q-If I chose "opt-IN" now, what would happen to my previously purchased Un-Activated licenses?

• By choosing ‘opt?IN’, all past orders that remain unactivated will be automatically activated for your consumption.
• Please allow up to 24 hours for the system to process and complete auto-activation for previously purchased orders.

If OPT-OUT is Selected

• Auto Activation is disabled for eligible licenses.

• Customers must manually activate licenses.

• Existing activation workflows remain unchanged.

Operator-level users have read-only access to Auto Activation.

• They can view whether the account is Opt-In or Opt-Out, but cannot make changes.

4. Changing Auto Activation Preference Later

• Admins can change the setting at any time:

  • Navigate to My Profile ? My Support Account

  • Update Auto Activation Settings

  • Click Submit

• Any change triggers email notifications to all Account Administrators.

                                                     

 

5. SPA Status and Auto Activation Behavior

After a Sales Order is closed, customers and support teams can verify Auto Activation behavior through the SPA Status. The following values indicate how licenses were processed:

SPA Status	Description
Yes – Available in Liman	All SKUs were auto-activated against the license pool and pushed to Flexera/LiMAN
Yes	All SKUs were auto-activated against the license pool, but not pushed to Flexera/LiMAN
No	SKUs were eligible for Auto Activation but not auto-activated due to one of the following:• Customer opted OUT of Auto Activation• No virtual asset exists for the account
N/A	SKUs are not within the scope of Auto Activation

Sample SPA emails

Yes - Available in Liman = All SKU's Activated against Pool & Pushed to Flexera.
                                       
Yes - Available in Liman = All SKU's Activated against Pool & Pushed to Flexera.
                                            
NO = All SKU's that are eligible for Auto-Activation but not Auto-activated because of previous checks i.e. Customer has NOT Opted in or There is no Virtual Asset for the Account.
                                     
N/A - All SKU's that are NOT within the Scope of Auto-Activation.
                                
                                

Important Notes

• If no Account Administrator exists, the first login to the Support Portal will display a pop-up requesting administrator assignment before the user can continue.

• To add an Account Administrator in this scenario, customers must contact RUCKUS Support and provide:

  • Company letterhead

  • Executive approval authorizing the assignment of a new Account Administrator

• Auto Activation settings cannot be modified unless an Account Administrator is present on the account.

What products does Auto Activation apply to? 

• RUCKUS SmartZone (SZ) 
• RUCKUS Internet of Things (RIoT suite) 
• RUCKUS Network Director (RND) 
• RUCKUS Smart Cell Insight (SCI) 
• RUCKUS Smart Positioning Technology (SPoT) 

Full list of SKUs [to which Auto Activation applies] can be found here: (https://support.ruckuswireless.com/articles/000015099) 

AUTO-ACTIVATION CUSTOMER JOURNEY

Attached Auto Activation- Customer FAQ
 

Attachment 1

Attachment 2