Question

Customer Environment

Resolution

During login, the Support Portal validates whether an Account Administrator exists for the account.

If no administrator is present, users will see a pop-up message indicating that administrator assignment is required before continuing.

The message informs the user that:

No Account Administrator exists for the account and administrator assignment is required before continuing.

In this state:

• Users cannot perform administrative actions.

• Certain account settings are inaccessible.

• Access is limited until an Administrator is assigned.

Why an Account Administrator is Required

The Account Administrator role is responsible for managing:

• Account-level settings

• User access and permissions

• License and entitlement administration

• Support Portal account ownership

For security reasons, administrator privileges cannot be self-assigned by users.

How to Elevate Access from Operator to Administrator

Operator users must request administrator elevation through RUCKUS Support.

Step 1 — Contact RUCKUS Support

Open a support request requesting Administrator assignment for the account.

Step 2 — Provide Required Authorization

The following documentation must be submitted for verification:

1. Company Letterhead

   • Official company document confirming organization identity.

2. Executive Approval

   • Written authorization from a company executive approving administrator access.

   • Must include:

     • User name

     • User email address

     • Approval to grant Administrator privileges.

Step 3 — Support Verification

RUCKUS Support will:

1. Validate submitted documentation.

2. Confirm authorization.

3. Assign Administrator privileges to the approved user..
    

After Administrator Assignment

Once elevation is completed:

• The user role changes from Operator to Administrator.

• Full account administration capabilities become available.

• Restricted account settings can be accessed and managed.

Important Notes

• Administrator access cannot be granted without authorization documents.

• Operator users cannot elevate their own privileges.

• At least one Account Administrator must exist for proper account management.

• If all administrators leave an organization, a new administrator must be formally assigned through Support.