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FAQs on WIRELESS – LIMITED LIFE TERM WARRANTY

Q1.Is there a change to the limited lifetime warranty for wireless products?

A.Yes, RUCKUS has updated the limited lifetime warranty for wireless products to align with the Limited Lifetime Warranty framework, ensuring consistency across both Wired and Wireless product categories. This change simplifies warranty positioning and enables a more unified message to customers across the portfolio.

Q2.Since when is the Limited term warranty change in effect?
A.The Limited Term Warranty change is effective from April 1, 2026, and applies to eligible RUCKUS products purchased on or after this date.

Q3.How is the warranty start date determined for RUCKUS products?
A.RUCKUS warranty coverage begins from the date the product is shipped from RUCKUS, which serves as the official warranty start date.

Q4.Does this warranty apply to products purchased before the policy change?
A.No, the Limited Lifetime Warranty applies only to RUCKUS products sold on or after April 1, 2026. Products purchased prior to this date remain subject to the warranty terms and conditions that were in effect at the time of sale.

Q5.What product categories will this change effect?
 A.This Limited Life term warranty applies for Access Points, Controllers.

Q6.How does this change affect the 802.11 ax and 802.11 be Access points, for example R350, R550 R670, R770?
 A.All the 802.11 ax and 802.11 be Access points that are sold prior to April 1, 2026 are eligible for lifetime warranty i.e. as long as the original end user of the Product continues to own and use the Product while purchases on / after 1st April 2026 are eligible for limited lifetime warranty, which means the period beginning on the Product shipment date and continuing (i) for as long as the original end user of the Product continues to own and use the Product or (ii) through the End of Support date, as defined in the RUCKUS End of Life Policy, whichever is earlier.

Q7.What are the warranty terms of legacy Access points or Zone Directors?
A.All legacy APs such as 802.11 ac and prior & ZoneDirector will follow the previous lifetime warranty coverage which is as long as the original end user of the Product continues to own and use the Product.

Q8.What is the warranty term for the Outdoor Access Points?
A.Outdoor Access Points are typically covered by a one?year limited warranty from the date of shipment. To continue receiving hardware replacement benefits beyond the initial one?year period, customers are required to purchase a multi?year Advance Replacement support contract. This contract provides extended protection beyond the standard warranty term and includes advance replacement services for eligible hardware failures.

Q9.Is there a change in warranty terms for accessories (antennas, power adapters, mounting kits)?
A.??????No change to warranty on accessories, i.e. the product is eligible for 13months from the time of purchase.

Q10.Does the warranty continue after the product reaches End of Support (EOS)?
A.No, After a product reaches End of Support (EOS), replacement hardware is no longer available under the Limited Lifetime Warranty. Customers are encouraged to proactively plan their network refresh by working with RUCKUS Sale

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