Summary

Question

What is RUCKUS Hardware warranty? What is RUCKUS Software warranty? What is the key difference between Lifetime and Limited Lifetime Warranty? What warranty applies to products sold on or after April 1, 2026? What is limited lifetime warranty? What war

Customer Environment

Resolution

FAQs on WIRELESS – LIMITED LIFETIME WARRANTY

Q1.Is there a change to the Limited Lifetime Warranty for wireless products?
A.Yes, RUCKUS has updated the Limited Lifetime Warranty for wireless products to align with the Limited Lifetime Warranty framework, ensuring consistency across both Wired and Wireless product categories. This change simplifies warranty positioning and enables a more unified message to customers across the portfolio.

Q2.Since when is the Limited Lifetime Warranty change in effect?
A.The Limited Lifetime Warranty change is effective from April 1, 2026, and applies to eligible RUCKUS products purchased on or after this date.

Q3.Does this warranty apply to products purchased before the policy change?
A.No. The updated Limited Lifetime Warranty terms apply only to RUCKUS products sold on or after April 1, 2026. Products purchased prior to this date remain subject to the warranty terms and conditions that were in effect at the time of sale.

Q4.What product categories will this change effect?
A.This Limited Lifetime warranty applies for Access Points, Controllers.

Q5.How does this change affect the 802.11 ax and 802.11 be Access Points, for example R350, R550 R670, R770?
A.All 802.11 ax and 802.11 be Access points that are shipped prior to April 1, 2026 are eligible for the historical limited lifetime warranty terms (i.e. such warranty may apply as long as the original end user of the Product continues to own and use the Product). Purchases on / after 1st April 2026 are eligible for updated Limited Lifetime Warranty, which means the Product is warranted for the period beginning on the Product shipment date and continuing (i) for as long as the original end user of the Product continues to own and use the Product or (ii) through the End of Support date, as defined in the RUCKUS End of Life Policy, whichever is earlier.

Q6.What are the warranty terms of legacy Access points or Zone Directors?
A.All legacy APs such as 802.11 ac and prior & ZoneDirector will follow the previous limited lifetime warranty coverage terms which may be as long as the original end user of the Product continues to own and use the Product.

Q7. Does this update make a change in warranty terms for accessories (antennas, power adapters, mounting kits)?
A.No.

Q8.Does the new Limited Lifetime Warranty continue after the product reaches End of Support (EOS)?
A.No, After a product reaches End of Support (EOS), replacement hardware is no longer available under the Limited Lifetime Warranty. Customers are encouraged to proactively plan their network refresh by working with RUCKUS sales.

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