Technical Support Bulletins

Technical Support Bulletin TSB-2024-012: Wireless client performance degradation after SZ upgrades to R6.1.2 P3.

Description: When wireless clients are connected to Ruckus 802.11ax access points (AP), for example, experience poor quality of experience (QoE); such an issue usually results in a high priority customer case. The performance degradation usually results in poor QoE. This TSB presents a use case of performance degradation after customer upgrades to SZ R6.1.2 P3.
Release Date:
December 18, 2024
Edit Date:
December 18, 2024
Version:
1.0

Applicable To The Following Products

Ruckus R550

The Ruckus R550 represents an evolution in Access Point (AP) technology - it's not just a Wi-Fi AP, it's a Wireless Technology Hub.  It's a 4 stream AP (2x2:2 in 2.4Ghz, 2x2:2 in 5GHz) that comes with Wi-Fi 6 (802.11ax) capable of delivering 1200Mbps in 5GHz and 574Mbps in 2.4GHz.  The Ruckus R550 also comes with built-in BLE & Zigbee, and the option to expand to other IoT wireless protocols in the future.

Stability Release:
Base release:
vSZ 6.1.2 (LT-GD Patch 3) Software Release (.ximg image)
Ruckus R750

The Ruckus R750 represents an evolution in Access Point (AP) technology - it's not just a Wi-Fi AP, it's a Wireless technology hub. It's an 8 stream AP (4x4:4 in 5GHz, 4x4:4 in 2.4GHz) that comes with Wi-Fi 6 (802.11ax) capable of delivering 2.4Gbps in 5GHz and 1.148Gbps in 2.4GHz.

Wi-Fi 6 Multi-gigabit wireless technology is custom designed for ultra-high density deployments using technologies like OFDMA and has the added benefit of increasing your phone's battery life, thanks to the Target Wait Time (TWT) feature.

Additionally, the R750 comes with built-in BLE & Zigbee, and the option to expand to other wireless protocols in the future. With the R750, adopting a new wireless technology is as if it's a wireless language, the R750 will be able to speak it.

Stability Release:
Base release:
vSZ 6.1.2 (LT-GD Patch 3) Software Release (.ximg image)
Ruckus R850

The Ruckus R850 is a new dual-band concurrent 12 stream Wi-Fi 6 Access Point, capable of delivering 4.8Gbps with 8x8:8 5GHz radio and 1.148Gbps with a 2.4GHz radio. 

The R850 is designed for high density, high performance applications, and has on-board BLE & Zigbee radios for IOT Applications.  The R850 supports a 5Gbps PoE_in Ethernet interface that can operate with uPOE, PoH, and 802.3at power, and has an additional 1Gbps Ethernet interface and a USB port.

Stability Release:
Base release:
vSZ 6.1.2 (LT-GD Patch 3) Software Release (.ximg image)

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