What are the warranty terms for Ruckus products?

Summary

This article outlines warranty terms for Ruckus Products.

Question

Customer Environment

Customer using any Ruckus product.

Resolution

For the definitive documentation on Ruckus Warranty Terms and Conditions for Wired and Wireless products, please see the documents at: https://support.ruckuswireless.com/programs-warranty_registration:

Warranty and Software License Agreement terms
Warranty FAQs

Important notes and "general principles":
1) SmartZone physical controllers have a 1 Year Limited Hardware Warranty.

2) ZD controllers have a limited lifetime warranty.

3) Indoor Access Points have a limited lifetime warranty

4) Outdoor Access Points have a 1 Year Limited Hardware Warranty

5) Associated equipment that ships with main device (e.g., power supplies, power injectors, antennas, and other accessories), have a 1-year warranties.

6) ICX switches have a limited lifetime warranty. The ICX warranty also entitles customers to software downloads. However, the ICX7150 C08PT (Extended Temp) models only have a 13 month warranty.

7) Removable Optics shipped from RUCKUS prior to June 1, 2021 and LEDs have a 13-month warranty, measured from the date when the products are shipped from RUCKUS.
Removable optics shipped on or after June 1, 2021 will have a 60-month warranty measured from the date when the products are shipped from RUCKUS.
Third-party optics are not covered at all under either warranty or support contracts.

8) Warranty only applies to the original owner of the product, and doesn't cover environmental damage, misuse, and a variety of other exclusions that are explicitly mentioned in the document referenced above.

6) Equipment in NFR Kits purchased from Ruckus are only eligible for a 1 year warranty. As of July 1st, 2013, NFR Kits must be purchased with mandatory 1, 3 or 5 year WatchDog support on the ZoneDirector in the bundle.

7) CBRS/LTE products have a one-year hardware warranty and a 90-day software warranty.

Article Number:
000001652

Updated:
July 31, 2024 12:01 PM (4 months ago)

Tags:
Support License Activation, Registration, ZoneDirector, ZoneFlex Indoor, ZoneFlex Outdoor, SmartCell Gateway, Ruckus Support Services

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