Summary

Question

Customer Environment

Resolution

• Both ZoneDirectors belong to you. RUCKUS can ask for a picture of the physical ZD and/or print screen from the GUI
• The devices involved should be like to like i.e. From ZD1200 to ZD1200
• You have the necessary credentials and access to both ZoneDirectors.
• You have a record of all the licenses and support contracts associated with the original ZoneDirector.

Step-by-Step Guide

1. Verify Compatibility

Ensure that the new ZoneDirector is compatible with the licenses and support contracts from the original ZoneDirector. Both devices should be the same model to facilitate a seamless transfer.

2. Backup Configuration

Before making any changes, back up the configuration of the original ZoneDirector. This includes all settings, configurations, and license information.

3. Contact Ruckus Support

Reach out to Ruckus Support to inform them about the planned transfer. Provide details about both ZoneDirectors, including serial numbers and model information. Ruckus Support can guide you through the process and ensure that all necessary steps are followed.

4. Transfer Licenses

Ruckus may require you to provide proof of ownership and ensure that the devices are eligible for license transfer. The support team will assist in deactivating licenses on the original ZoneDirector and reactivating them on the new one. Follow their instructions carefully to avoid any disruptions.

5. Update Support Contracts

After transferring the licenses, update the support contracts to reflect the new ZoneDirector. This may involve updating records in the Ruckus Support Portal and ensuring that the new ZoneDirector is covered under the existing support agreements.

6. Verify Functionality

Once the transfer is complete, verify that all licenses are active and functioning correctly on the new ZoneDirector. Test key functionalities to ensure that there are no issues with the transition.

Ruckus Support Obligations

License Management

Ruckus Support is responsible for assisting with the deactivation and reactivation of licenses during the transfer process. They ensure that the licenses are correctly applied to the new ZoneDirector.

Technical Assistance

Ruckus Support provides technical assistance throughout the transfer process, helping to troubleshoot any issues that may arise and ensuring that the new ZoneDirector operates smoothly.

Documentation

Ruckus Support maintains records of the transfer, including updated support contracts and license information. They provide documentation to the customer to confirm the successful completion of the transfer.