How to Download Licenses from Ruckus Support Portal

Summary

Question

How to Download Licenses from Ruckus Support Portal?

Customer Environment

Zone Director Flexmaster SCG <=3.1 SN Specific Licenses

Workaround

If you are getting any Error Message or unable to Download the License File from the Support Portal, please Contact Ruckus Support

Resolution

Follow the below steps to Download Hardware/Serial Number specific Licenses:

There are 2 ways to download Licenses from Support Portal:

Download through Hardware Summary:

Click on Assets

Click on Hardware Summary

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Search for the Controller Serial Number in the Search box

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Click on Serial Number

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Note: If you do not find Serial Number, please register it by following the instructions mentioned in Article 000002007

In the next screen, click on Download under Licenses >> Action.

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You should have License (.lic) File downloaded.

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Upload the same File on the Controller under Administer >> Licenses tab to ?increase the AP License count and to add additional AP's on the controller. Refer article AP upgrade license file upload on the ZoneDirector

Download through License Purchases:

Click on Assets >> License Purchases

Search for LIC code

Click Purchase Code(LIC Code) >> will provide you the License Info
Click Download License

You should have License (.lic) File downloaded.

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Article Number:
000003116

Updated:
August 01, 2024 06:49 AM (9 months ago)

Tags:
Website Services, Downloads, Support License Activation, Ruckus ICX Switches, ZoneDirector, FlexMaster UMM, SCG200

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