How to download a ZD entitlement file?

Summary

Article provides step by step instructions on how to download an entitlement file. This is specially useful, if you have upgraded to 9.8.1 and above firmware. By downloading and uploading this file, the warning message on the controller's dashboard should go away.

Question

How to download a ZD entitlement file?

Customer Environment

ZD managed wireless network

Root Cause

ZoneDirector firmware after 9.8.1 requires an entitlement in order to upgrade the controller.

Workaround

If the message does not go away, please contact Ruckus customer support

Resolution

If you know you have an active support contract on the controller, please follow the below steps to download the entitlement file. By uploading this entitlement file on the controller, the warning message should go away.

Step 1. Log in to Ruckus support portal - https://support.ruckuswireless.com. On the home page, scroll down to Tools and select Support Service" Missing or Expiring

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Step 2. Enter the controller/ZD serial number

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Step 3. Click on Submit to download the entitlement(.SPT) file

Step 4. Now log in to the ZD GUI using Chrome or Firefox (IE is not recommended) and Navigate to >> Administer >> Support and click on Choose File

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Step 5. Select the entitlement file from the downloads section and upload it on the controller.

The warning message should go away after the file upload, also the support start and end date should be displayed on the UI.

Note: The entitlement server takes about 24 hours from the support activation time, to generate the new entitlement file.

Article Number:
000003546

Updated:
October 26, 2018 12:04 PM (about 1 month ago)

Tags:
Performance, Configuration, Firmware, Registration, ZoneDirector

Votes:
2

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