How to create vSCG, SCI & vSPOT,vRIoT RMA on LiMAN Portal

Summary

Virtual RMA is used to transfer the RTU, Licenses and Support from old instance SN to new instance SN

Question

How to create vSCG, SCI & vSPOT,vRIoT RMA on LiMAN Portal?

Customer Environment

Virtual Platform

Workaround

In case of any difficulty during the RMA creation, contact Ruckus customer support https://support.ruckuswireless.com/contact-us

Resolution

Whenever there is a change in the UUID of a VM instance OR if the existing VM Snapshot backup is installed on a different VM, a new SN gets generated.

So, it requires initiating an RMA case to transfer all the licenses, support, and RTU from the old instance SN to the new instance SN.

Please follow the below steps to perform RMA on the virtual SN.

Login to the Ruckus support portal: https://support.ruckuswireless.com
Click on LiMAN
On the next screen, you will find the instructions and also all the registered LiMAN serial numbers that are under your account
Find the correct SN which needs to be RMA’d on the LiMan page.
Click on the RMA icon which is next to SN, under the tab Action
It takes you to the RMA creation page
Select RMA of Virtual Appliances (vSZ/vSCG/vSPoT/SCI/IoT)
Enter the new SN in the New Serial Number box.?
Note: SN is case sensitive, enter what you see on the GUI

Before performing RMA, please do read the note which is mentioned in Red and just above the Submit button

Note: Once this step has been completed, the old instance SN will lose its entire license and may cease operation
Click on Submit
Next page we see RMA Detail, Case ID, and RMA Line Items with defective and replaced serial number

This creates an RMA case to transfer all the entitlements from the old SN to the new SN.
In case, if you find any discrepancies with the licenses, RTU, and/or support transfer, please get in touch with the support team (https://support.ruckuswireless.com/contact-us) by referring to the RMA number.
RMA case results in the addition of new SN and deletion of old SN from the LiMAN portal.

11. vRIoT-RMA from 1.8.2 to 2.0.0 will update only the RTU/Core license.
12. RTU activation email will be sent with the new RTU and the code will be mapped to the new SN automatically. RTU activation email as confirmation of RTU transfer.
13. Old SN will be deleted from the LiMan portal. Mapped licenses will be added back to the pool.
14. Customer should manually map the licenses to the new SN from the pool.