How to create vSCG, SCI & vSPOT RMA on LiMAN Portal

Summary

Virtual RMA is used to transfer the RTU, Licenses and Support from old instance SN to new instance SN

Question

How to create vSCG, SCI & vSPOT RMA on LiMAN Portal?

Customer Environment

Virtual Platform

Workaround

In case of any difficulty during the RMA creation, contact Ruckus customer support https://support.ruckuswireless.com/contact-us

Resolution

Whenever there is a change in UUID of VM instance OR if the existing VM Snapshot backup is installed on a different VM, a new SN gets generated.

So, it requires initiating RMA case to transfer all the licenses, support and the RTU from old instance SN to new instance SN.

Please follow the below steps to perform RMA on the virtaul SN.

Login to Ruckus support portal: https://support.ruckuswireless.com
Click on LiMAN
In the next screen, you will find the instructions and also all the registered LiMAN serial numbers that are under your account
Find the correct SN which needs to be RMA’d
Click on the RMA icon which is next to SN, under the tab Action
It takes you to the RMA creation page
Select vSCG/vSPoT as Case Type

Note: You can use the same option to perform RMA on SCI
Enter the new SN in the New Serial Number box.?

Note: SN is case sensitive, enter what you see on the GUI

Before performing RMA, please do read the note which is mentioned in Red and just above the Submit button

Note: Once this step has been completed, the old instance SN will lose its entire license and may cease operation
Click on Submit

This creates RMA case to transfer all the entitlements from old SN to new SN.
In case, if you find any discrepancies with the licenses, RTU and/or support transfer, please get in touch with the support team (https://support.ruckuswireless.com/contact-us) by referring the RMA number.
RMA case results in addition of new SN and deletion of old SN from the LiMAN portal