Summary

Question

Customer Environment

Workaround

Resolution

Whenever there is a change in the UUID of a VM instance OR if the existing VM Snapshot backup is installed on a different VM, a new SN gets generated.

So, it requires initiating an RMA case to transfer all the licenses, support, and RTU from the old instance SN to the new instance SN.

Please follow the below steps to perform RMA on the virtual SN.

1. Login to the Ruckus support portal: https://support.ruckuswireless.com

2. Click on LiMAN
   
   

3. On the next screen, you will find the instructions and also all the registered LiMAN serial numbers that are under your account
   
   

4. Find the correct SN which needs to be RMA’d on the LiMan page.

5. Click on the RMA icon which is next to SN, under the tab Action
   
    

6. It takes you to the RMA creation page
   
   

7. Select RMA of Virtual Appliances (vSZ/vSCG/vSPoT/SCI/IoT)
    

8. Enter the new SN in the New Serial Number box.?
   Note: SN is case sensitive, enter what you see on the GUI
   
   
   
   Before performing RMA, please do read the note which is mentioned in Red and just above the Submit button
   
   Note: Once this step has been completed, the old instance SN will lose its entire license and may cease operation

9. Click on Submit
   Next page we see RMA Detail, Case ID, and RMA Line Items with defective and replaced serial number
   
   
   
   This creates an RMA case to transfer all the entitlements from the old SN to the new SN.
   In case, if you find any discrepancies with the licenses, RTU, and/or support transfer, please get in touch with the support team (https://support.ruckuswireless.com/contact-us) by referring to the RMA number.

10.  RMA case results in the addition of new SN and deletion of old SN from the LiMAN portal.
    
    11.  vRIoT-RMA from 1.8.2 to 2.0.0 will update only the RTU/Core license.