LiMAN License Transfer on a vSZ/SZ/SCI/vSPoT

Summary

Article explains about transfer of LiMAN Licenses between the Virtual Controllers

Question

How to transfer LiMAN Licenses between the Virtual Controllers?

Customer Environment

vSZ/SZ/SCI/vSPoT

Troubleshooting Steps

Some VM host operations such as adding memory, cpu or hard disk space may cause the serial number to change.

The new serial numbers need to be registered in the Liman license server and all licenses including RTU (Right to Use), AP capacity, Support entitlement need to be moved to the new Serial Number.
This can be accomplished using the License RMA process.

Workaround

For any other queries please contact Customer Support.

Resolution

Below are the step-wise procedure to Transfer LiMAN Licenses:

1. Login to Ruckus Support Portal, using link: https://support.ruckuswireless.com
2. Click on LiMAN > Smart Devices, you will be able to see the Serial Number of Controllers in your Account.

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3. Click Use Advanced Portal.
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4. Click on the device serial number from which you wish to remove the Licenses. Click on the Remove License tab (shown as – License).

5. Enter the quantity of Licenses that need to be removed, in the Quantity to Remove box as shown below and then click on Remove License.

6. Once license are removed the status changes to "Copies Decreasing.
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7. Click on the Update device & Download license file tab, this action will download a license file.
8. Next Refresh the page, this action will move the removed licenses back in the License Pool under LiMAN.

9. Go back to LiMAN page.
10. Click on the Controller serial number on which you need to add the Licenses. Click on Add License tab (shown as + License).

11. Enter the quantity of License which needs to be added, in the Quantity to Add box as shown below and then click on Add License.

12. Click on Update device & Download license file tab and Refresh the page. Once you click on Update Device, the Licenses will be added successfully. This action also download a manual license file.
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13. Once the Licenses are added to the Controller, login to Controller UI. Click on Administration > Licenses > SYNC NOW.
It is necessary to SYNC the Controller with the License server to be able to see the licenses added recently.

14. If the Controller is not connected to internet, upload the downloaded license file manually
15. To upload the file to Controller, log in to GUI > Administration > Licenses > Upload File. User-added image

Notes:
The Remove/Assign LiMAN License feature is only available within the same product. Ex: SCI Licenses cannot be used on vSZ/SZ and vice-versa.

When the Serial Number on a VM changes a grace period of 90 days should become active allowing time to execute the license RMA and transfer.