Purchased Cloud Subscriptions not showing in RUCKUS One Cloud Portal

Summary

Article describes about the steps which are to be performed when the licenses are not available on the Ruckus Cloud UI

Question

Why aren't the subscribed AP licenses showing in GUI?
Why aren't my subscription showing in GUI?

Customer Environment

Ruckus Cloud paid account

Workaround

Contact Ruckus Customer Support

Resolution

RUCKUS One subscriptions are now 100% device agnostic. Customer can purchase subscriptions for a time interval to use the RUCKUS One platform. You can now purchase, activate and view subscription in RUCKUS One Portal.

To View the Subscription details, please follow the below steps:

Clicking Manage Subscription will route you to https://support.ruckuswireless.com/cloud_subscriptions, please make sure the licenses you purchased are activate and then click Refresh. Please refer the KBA article 000012425 for steps on how to activate Ruckus Cloud Licenses.

If you are still unable to view the subscription licenses please try the above steps again, after 15-20 minutes from the license activation time.
If the issue still persist, please contact Ruckus Support at https://support.ruckuswireless.com/contact-us

Note: Please enable Ruckus Support (under Administration >> Settings)

Article Number:
000006286

Updated:
July 11, 2024 04:48 AM (5 months ago)

Tags:
Installation, Troubleshooting, Known Issues and Workarounds, Registration, Ruckus Cloud WiFi

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