Steps to Download License File for Virtual Controllers from Support Portal (LiMAN)
Question
Steps to Download License File for Virtual Controllers from Support Portal (LiMAN)Customer Environment
Virtual platformSymptoms
If the Virtual Controller does not have Internet Access or Auto Sync is Disabled/Not working.Workaround
If you are facing any issue Downloading the Licenses from Support Portal/LiMAN. Please contact Ruckus Support at https://support.ruckuswireless.com/contact-usResolution
Steps to Download Virtual/LiMAN licenses on vSPoT, vSCG, SCI, SZ, vRIoT, and SCG controllers:
- Login to the Ruckus support portal: https://support.ruckuswireless.com
- Click on LiMAN
- Takes you to the LiMAN (Smart License Manager) Portal
- All the Virtual Devices registered under your account will be listed here
- Click on the Serial Number of the Controller from the Registered Smart Devices
- Click the Download Icon as displayed in the below image.
- License File with Serial Number followed by (.bin) extension will be downloaded.
- Check your "Downloads" Folder for the File.
For Steps to Upload the Licenses manually on the Virtual Controller, Please refer:
- Article Number: 000008262
https://support.ruckuswireless.com/articles/000008262
For Steps on How to activate RTU and AP Licenses on vSCG/vSZ, vSPOT, SCI, Please refer:
- Article Number: 000003436
https://support.ruckuswireless.com/articles/000003436
You can also explore our new Auto Activation feature available in the Support Portal. Once enabled, this feature automatically activates newly purchased orders as well as previously purchased orders that have not yet been activated.
For information on Auto Activation, please refer to the following articles:
- Article Number: 000015210
Auto Activation Workflow and SPA Status Definitions: https://support.ruckuswireless.com/articles/000015210 - Article Number: 000015099
Auto-Activation SKUs and Post-Activation Actions: https://support.ruckuswireless.com/articles/000015099 - Article Number: 000015229
Support Portal Account Has No Administrator: https://support.ruckuswireless.com/articles/000015229
Article Number:
000012203
Updated:
May 29, 2026 03:06 PM (13 days ago)
Tags:
Installation, SmartCell Gateway, Support License Activation, Registration, Smart Wireless Services
Votes:
1
This article is:
helpful
not helpful