Question

Customer Environment

Root Cause

Resolution

1. To enable MFA login to the controller, go to Administration >> Account Security.
2. Create a profile under "Account security" without enabling 2FA initially and save it.
3. Then create an admin user account under "Administrators" with phone number field updated. Note: This should be the number for receiving SMS.
4. Create a new group under "Admin Groups", map the account security & user created above. Now, login to the vSZ using the admin account created in step-2.
5. Go to the account security profile created in step-1, click on "Send" button next to "You have to verify your one-time code first to enable it".
6. You will now receive a verification code via SMS. Enter this code in the field next to "Test the system by entering the one-time code sent to your mobile phone" and click 'Verify'.
7. Now, the Two-Factor authentication gets enabled and shows it's ON.
8. Finally, login to vSZ using the login credentials and then in next page you will get option to enter one-time code.

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