SmartZone 100-D (SZ100-D)

Disable AP radio | vSZ | SmartZone

How to disable a specific radio on an AP

How to login to SmartZone managed APs?

You can login to SmartZone managed APs directly, with Zone setup field info, or with cluster username password on SCG/vSZ-H APs, or defaults on Staging zone APs.

How do you convert a SmartZone (SCG/SZ-100/vSZ) AP to work with a ZD

What are the order of steps in SmartZone AP Zone upgrades?

APs exchange information with SmartZone, triggering firmware download, reboot, configuration.

SmartZone node not able to join the Cluster

Common causes of node join failures are Misconfiguration of Network Settings, Firmware Version Mismatch, Form-Factor Compatibility, Interface Configuration Matching, IP Version... (continued)

How to disable SmartSelect on standalone AP

This article explains about disabling auto channel assignment by the AP in standalone mode

Steps to Replace Standby ZD in Smart Redundancy Setup

Steps involved in replacing defective/failed Standby ZD in Smart Redundancy Setup

Cannot create tunneled SSID on legacy (3.6.2) zone on SmartZone 6.1.2.0.487

Cannot create tunneled SSID on a zone that has version 3.6.2 AP firmware, while controller is version 6.1.2.0.487

SmartZone Ports to be open on a Firewall w/NAT

What ports/protocols need to be open to permit AP to SmartZone controller communication, and if including NAT?

TACACS+ Connection Failing from SmartZone(SZ)

SmartZone connection fails due to outbound firewall

Steps to ensure AP stability

This article talks about what can be done to ensure AP stability.

Do we have any Setup info for Wi-Fi Calling in SmartZone 5.0?

The attached guide describes Wi-Fi Calling and requirements, with SZ 5.0 controller side configuration example.

What tools can I use to test API’s on SmartZone platform

This article describes 2 software tools that can be used to test API’s on SmartZone platform

SmartZone 802.1x-MAC option description

Description of the operation of 802.1x-MAC option available for WLAN configuration on SZ controller platform

SmartZone Report Filename format details

SmartZone report filenames include a string of digits after the text.
This article outlines the details of these digits.

Disable Weak Ciphers on SmartZone

Article explains about weak ciphers on SmartZone and whether it can be disable or not

SmartZone UDP:3799 port for AAA CoA and DM

UDP port 3799 is necessary for RADIUS CoA and DM messages and are ONLY supported in Proxy Mode.

Visualize Airtime Detail in SmartZone 3.6 / 5.0

New SmartZone feature provides graphical representation of Airtime Utilization details.

Inconsistencies with "AP Connection status" on SmartZone 5.1.0 web GUI

This article explains the solution for the inconsistencies seen with "AP Connection status" on SmartZone 5.1.0.496 web GUI

How to disable Smartcast?

Customer wants to disable Smartcast for testing of voice streaming application without prioritization

What is the first SmartZone firmware to support T310d Outdoor AP?

We released an AP patch bundle with T310d AP support on 3.6 GA. The T310 series is supported natively in SZ 3.6.1 and later.

Enabling smart-roam on SmartZone controller

How to enable smart-roam on SmartZone controller via CLI.

How to set Static route for SCG

Ruckus SmartCell Gateway has both Data plane and control plane for routing configuration. This will tell how to set route in both control and Data plane

How to migrate Access Point(AP) from RUCKUS One(R1) to RUCKUS SmartZone(SZ)

This guide provides a step-by-step process to migrate an AP from R1 to SZ. The process involves factory resetting the AP, upgrading it to a solo image, and then joining it to vSZ/SZ.

How to troubleshoot Ruckus SmartZone Cluster Upgrade Issue?

This document provides a comprehensive guide for Ruckus SmartZone controller Cluster Upgrade Issues. It includes necessary steps, troubleshooting tips, and resolution methods. 

How to Configure SmartZone to support Google Orion wifi

This document outlines how to configure and troubleshoot SmartZone 5.2.1 to support Google Orion hot spot 2.0 wifi.

How does failover to a different controller work on SmartZone APs?

This article explains failover process on SmartZone APs.

Differences between ZoneDirector (ZoneFlex ZD) and SZ100 / vSZ / SCG200 (SmartZone)

Product AP capacity / authentication / feature / function differences between ZoneDirector (9.13) and SmartZone (3.4) controller platforms.

What is SmartZone/vSZ Entitlement File and How to Download it?

Steps to download the Support and License File for the SmartZone/vSZ controllers

New data plane does not show up on the SmartZone GUI for approval

A new data plane that is trying to connect to a SmartZone is not showing up on the SmartZone GUI for approval. The log files indicate that the SZ's web server returns a Bad Request... (continued)

How to gracefully shutdown the Virtual SmartZone Controller

This article explains the step by step process to gracefully shutdown the Virtual SmartZone (vSZ) which is often needed for the maintenance windows or to make any resource level changes... (continued)

Is there a mobile app to manage RUCKUS SmartZone(SZ)

Availability of mobile app support for RUCKUS SmartZone controllers. While administrators seek a dedicated mobile app to manage and control SmartZone devices, currently, no official app... (continued)

Preparing ICX Devices to be Managed by SmartZone

Preparing ICX Devices to be Managed by SmartZone

How to enable Smart RF?

How to enable Smart RF?

How to Troubleshoot RUCKUS SmartZone Dataplane / Virtual Dataplane client connectivity issue?

This document provides a comprehensive guide for SZ-Dataplane and vSZ-Dataplance client connectivity Issues. It includes necessary steps, troubleshooting tips, and resolution methods.

Using Google OAuth for Zero-IT provisioning in SmartZone setup

This article contains a document on how to use Google OAuth service to provide Zero-IT based secure access to wireless users. Any user with a GMAIL address can log into the onboarding... (continued)

SmartZone OS equivalent for remote ap cli -A command like in ZD

How to run AP CLI commands from SCG/vSZ/SZ1xx/SZ300 running Smartzone OS

Changing static IP of the ZDs when smart redundancy is enabled

This article explains how to change Static IP of primary ZD, Secondary ZD and management interface when there are 2 ZDs on smart redundancy.

What is the Latency for ZD Smart Redundancy

ZDs use encrypted heartbeats to maintain Smart Redundancy

Disable Smart-redundancy on ZD

This article helps in disabling the smart-redundancy on the ZD

Can two different RUCKUS SmartZone (SZ) models use the same Cluster name in the same network?

Using the same cluster name for two different SZ models in the same network is not allowed. This will cause the existing cluster to display the error: “Unable to retrieve the cluster... (continued)

How many ICX switches can we connect to a SmartZone 5.0 Cluster?

See details in the Release Notes and Getting Started Guide for ICX switch count per SZ type cluster.

SmartZone Fault Tolerance and Clustering explained

SZ clusters replicate DB info across members and there are methods to prevent loss if a member node becomes unavailable.

Migration of Configuration from One SmartZone platform to other

Restoration of Configuration backup is possible only between same platform of SmartZone. The only exception is that SZ100 configuration backup can be used to restore on an SZ144 (but not vice-versa)

Converting SmartZone AP to Ruckus Cloud Wi-Fi and vice versa

The attached guide will walk thru the steps necessary to convert SmartZone controller managed APs to Ruckus Cloud Wi-Fi, and vice versa.

R710 AP cannot connect after upgrading controller to SmartZone v3.1.1

AP certificate issues may prevent R710 from connecting to vSZ/SCG/SZ-100, or cause client webauth/guest pass authentication failure.

How to add additional SSH port in RUCKUS SmartZone(SZ)

Article talks about how to configure an additional port for SSH access, while default port remains 22 for SZ and AP/Switch/Dataplane communication.

File upload through the SmartZone ChatBot Interface isn't working

When trying to upload the logs to through the ChatBot interface of the SmartZone.

Upgrade compatibility from SmartZone 6.1.2 Patch-3 to SZ 7.0.0

This Article explains the upgrade limitation from SZ 6.1.2 Patch-3 to SZ 7.0.0 Release

Terrapin Attack Vulnerability CVE-2023-48795 on RUCKUS SmartZone(SZ)

CVE-2023-48795 Terrapin Attack affects OpenSSH v9.5 and earlier versions. Vulnerability allows attacker with local network access to manipulate information during the SSH connection’s... (continued)

AP Heartbeat Timers in Smartzone: Behaviour, Configuration, FAQ's

The article provides information on the AP heartbeat function within SZ