Summary

Question

Customer Environment

Workaround

Resolution

Q. Why is there a 90-day Support Warning on the ZoneDirector GUI?

• The Support Entitlement on the ZoneDirector is updated, either via clicking on the Check Entitlement/Renew Entitlement button on the ZoneDirector GUI or manually uploading the Support Entitlement file.
• If the ZoneDirector does not have an Active Support Contract, then a default 90-day Entitlement File is provided by Ruckus Entitlement Server and that would result in the warning message on the GUI

Q. How can I verify the Support Contract on the ZoneDirector?

• Please use the below links to verify Support Contracts on a ZoneDirector, https://support.ruckuswireless.com/asset/123456789000 (123456789000 to be replaced by the 12-digits numeric serial number of the ZoneDirector) or 
• https://support.ruckuswireless.com/tools/warranty_checker

Q. How can I get a New Support Contract on a ZoneDirector?

• To purchased Support Contract you can contact Ruckus Sales or the Ruckus Renewal team

Q. How can I Renew the Support Contract on a ZoneDirector? 

• If you are the end-customer, please contact your Ruckus VAR/re-seller to get a quote for the support renewal. If you are a Ruckus VAR/re-seller OR Distributor, please contact Ruckus Renewal team.
• Support contract renewals

Q. I am a Ruckus End Customer, but do not want to go through a Re-seller/VAR to purchase a contract

• All Ruckus End Users are required to go through their authorized Ruckus Re-seller/VAR to process orders.
• To know who your local authorized Ruckus Re-sellers /VARs, please contact Ruckus Sales team or your Account Manager.