Cloudpath Enrollment System (ES)

Offsite enrollment on Cloudpath

This article provides information on configuring the offsite enrollment to pre-register the user's devices.

Cloudpath License Consumption

Cloudpath License usage with Active users and Guest users

CP - Cloudpath error in accessing DPSK pool

Unable to add Azure CA certificate to truststore in Cloudpath

Customer was unable to integrate Cloudpath with Azure SAML due to server certificate presented by azure was not trusted by Cloudpath.

CloudPath AD Admin Login

Configuration assistance for the AD Admin users to login to the CloudPath

CloudPath - To Disable TLS 1.0/1.1

By default CloudPath uses TLS 1.0/1.1, we can disable it, to use TLS 1.2

Cloudpath SSL Certificate

How to generate a CSR in Cloudpath and install the SSL certificate.

Why is Cloudpath failing to upgrade?

This article explains about a scenario when Cloudpath failed to upgrade due to disk requirement error and how to recover the same.

CloudPath boot up issue on Hyper-V

Hyper-V is failing to boot the OS when powering on the Cloudpath VM instance

SCI Airtime reports showing unrealistic high values

Airtime displayed in SCI is not reasonable value - showing numbers in 1000's % while it should always be less then 100%

Cloudpath || How to upload a wildcard certificate on on-premises Cloudpath

This article explain steps to upload wildcard certificate on the on-premises Cloudpath

Android 11 Workaround for Web Browser Trust certs - Cloudpath

Android 11 mobile devices having issues enrolling onto a secure Network

How to integrate the Cloudpath to ELK stack server?

This article provides information on integrating the Cloudpath to ELK stack server.

Operating system version is outdated

The RWG system was upgraded, but it continues to show that the operating system version is outdated. This could be due to the underlying OS being outdated or because the upgrade didn't... (continued)

Cloudpath || Can we restore CP config using old snapshots ?

Can we restore the workflow config with using old snapshot on Cloudpath?

Check memory, disk space and CPU usage in Cloudpath Server

Check memory, disk space and CPU usage in Cloudpath Server

Changing timezone on SCI System wide

SCI by default expects the VM to keep UTC timezone. One of our BullDog customers wanted to change the timezone on the SCI to receive the reports in his local timezone.

Change system hostname - SCG / vSCG / SZ100

An Scg / vSCG / SZ100 hostname can be modified with CLI commands

Minimum system requirements to deploy a vSCG

This article has information regarding the minimum system requirements for deploying a vSCG

How to enable system level Debug on the RWG

This article provides instructions to enable debug on the RWG

Captive Portal / WISPR does not work properly when using On Prem Cloudpath and RuckusOne

When customer uses RuckusOne and On Prem flavor of Ruckus Cloudpath, the WISPR / Captive Portal authentication flow fails with error code "An error has occurred" with... (continued)

How much memory space is allocated to store system log messages?

How much memory space is allocated to store system log messages?

High System is recovered from failure alerts on the ZD5000

High System is recovered from failure alerts on the ZD5000

System Timezone is not reflecting to the WLAN Time Schedules?

Customer have setup local time zone on SZ to Pacific in System > General Settings > Time. However, their WLAN Time Schedules are still working in GMT.

Cloudpath IOS 12.2 version client behavior

In the release of IOS 12.2, Apple has changed the behavior of how mobile configuration profiles are installed

Split Users configuration on Cloudpath

Configuration Assistance for the Split Users

Firmware upgrade ICX via USB using system-manifest fails if TFTP client is disabled

When using 8.0.90 you can use the newly introduced copy manifest command, but it only works when TFTP client in the ICX switch is disabled.

CloudPath shows the radius server IP address as 'cp-as-1'

This article provides you with the information on how to get the radius server IP address for CloudPath.

Single workflow for client device to install wireless and wired certificate for secured network access using Cloudpath

This article explains how to create and configure a single workflow for client device that will allow them to generate a wireless certificate and a wired certificate and install both... (continued)

vSZ Deployment Requirements - How to install and run system benchmark tool

vSZ requires enough hardware resources to sustain the service. vSZ cannot support deployment in low performance Hypervisor.

SZ SNMP sysUpTimeInstance does not match actual system uptime

Standard system MIB http://www.oid-info.com/get/1.3.6.1.2.1.1.3.0 returns uptime of SNMP process not Host system

Clients de-authenticate due to foreign wifi system running WIPS

Clients are unable to connect. There are high interference numbers from a neighboring meraki system using the same WLAN name. Clients are only kicked out at the Ruckus system but not... (continued)

Explaining System Capacity of Cluster on the Smart Zone Controller

This article provides more details on the AP and switch capacity on the SZ/vSZ controllers.

How do I need to have RMON to monitor internal system status?

How do I need to have RMON to monitor internal system status?

Ruckus Diagnostics Dashboard (RDD): System requirements

Summary of RDD system requirements based upon AP/switch numbers connected.

Geo redundancy config sync overwrites target cluster system time zone

This article explains why Geo-redundancy config sync overwrites target cluster system time zone

CP - Unable to access to the Cloudpath GUI after uploading the certificate for web server

User has uploaded the trusted certificate on the Cloudpath for web server and lost access to the GUI.

Transferring licenses during the migration of a Cloudpath server from Hyper-V to VMware.

What is the procedure for migrating a Cloudpath server from Hyper-V to VMware, and how will the licenses be transferred to the new Cloudpath instance after migration?

Virus detected on Cloudpath provisioning file

Virus detected on CloudpathNetworkWizardLoader.exe is a false positive, as application was not whitelisted in different security solutions.

Why don't I see the PEAP menu in CloudPath?

MAC Registration Troubleshooting in Cloudpath

This article explains the steps to trouble-shoot MAC Registration issue in Cloudpath.

Customizing Favicon on CloudPath

This article provides information on how to customize the Favicon on CloudPath server.

Unable to delete Cloudpath administrator

Unable to delete or remove an administrator account from Cloudpath server

How to configure & troubleshoot eDPSK using cloudpath?

This article explains How to configure & troubleshoot eDPSK using cloudpath

Why we cannot use Self-signed wildcard SSL certificate on the Cloudpath?

The article explain why we cannot use the Self-signed wildcard cert on the Cloudpath

ICX device may behave unexpectedly when the system uptime reaches 1242 days

ICX may behave abnormal once the system uptime is 1242 days or more.

Troubleshooting Guide for Onboarding the ICX RUCKUS switch to the Unleashed System

The guide explains how to onboard ICX-8200 switches into the Unleashed system, focusing on preparing the switch, approving it in the dashboard, and troubleshooting common issues like... (continued)

Bose Sound Touch and portable audio systems fails to operate over Ruckus WLAN

Bose personal media players sound touch and sound touch portable music streaming issues occur when connected to Ruckus wireless equipment ,are unable to stream or identify music stations

Ruckus Diagnostics Dashboard: System hangs on "SMBus Host Controller not enabled"

When booting up Ruckus Diagnostics Dashboard for the first time, it show the "SMBus Host Controller not enabled" message, and seems to hang.

What does Yellow color exclamation symbol means in wifi icon on the system tray ?

SCG-200: System Log / Disk Depletion possible in RuckOS prior to SZ 3.1.1 b249

Certain malformed packets incorrectly handled, can result in dramatically increased system logs, leading to free disk space depletion.

Cloudpath ES

HI, Can anyone say me what is Cloudpath  and how it work ,and how to install it .thank you

Share you experience about Cloudpath Enrollment System

Hello, anyone can help me to share experience about implementation Cloudpath Enrollment System? Because I have idea for making policy for each user that connecting in same SSID.

Is it mandatory to use certificate for guests in cloudpath system?

Some users would like convenience rather than security. It's not the best way to download and install the ONC file for them, especially for Android clients -- they have to download an... (continued)

Announcement: Cloudpath CP_ES 5.6.4580 (GA) is available on Support

Greetings,  Ruckus Cloudpath Engineering/Quality Assurance have completed testing of new 4.6.4580 (GA)release of CP_ES.  The Release Notes and 31 other documents are now... (continued)

Operating System Rule

We are working in a PoC with a customer (currently Aerohive user) using Virtual Smart Zone and Radius (Windows NPS). They want to profile user based on Radius Attribute and device... (continued)

Onboarding SSID Not Being Removed During Enrollment

Anyone else have issues with the onboarding SSID not being removed during enrollment?  I have set the onboarding SSID as a conflicting network in Cloudpath but on iOS when a device... (continued)

Cloudpath vs RuckusCloud

what is the difference between CloudPath and Ruckus Cloud WiFi? Does CloudPath feed into Cloud WiFi or there is integration between two systems?

Deploy WiFi Network as part of Imaging Process (Cloudpath ES)

Right now we're using Cloudpath ES to connect all our mobile devices to our wireless networks.  It's a manual process, which involves logging into each machine, navigating to the... (continued)

Remove CloudPath from laptop?

Many of our users are losing connection to our wireless network every time they undock their laptop, and then have to go through the entire enrollment process again to get reconnected.... (continued)

wifi4eu with Cloudpath

Hello,Has anyone put a WIFI4EU scenario with Cloudpath into production?

Cloudpath wizard release notes

Our cloudpath server has informed me that there is a new wizard available and recommends we rebuild our workflow to use it.... Problem is, nowhere does it tell you what's changed in the... (continued)

System ZD 1100 USB

HelloI format the USB key which is located at the inner casing of ZD 1100 helped me how can I repair my zone director

[ISSUE] Android CNA has problems opening Cloudpath APP.

Hi All,Currently I have a Cloudpath VM (Version:  5.2.3585) installed on my server. Everything works fine when I connect to the cloudpath network with a windows machine.Now... (continued)

Cloudpath DPSK Pool Questions

I am tired of dealing with Apple and others making changes that cause issues with our certificate based authentication.  Apple recently changed how the profile gets installed in... (continued)

System Engineering Essentials Technologies exam

Hello, I am currently studying your online videos to prepare System Engineering Essentials Technologies exam. If I pay for the online test, do I have to take it immediately or can I... (continued)

After the recent upgrade to Cloudpath ES windows devices just hang on the final part of the onbarding process?

The system has been working fine and on boarding OK, since the recent upgrade all Windows devices hang at the final part of the onboard. IOS devices still connect fine. Cloudpath shows... (continued)

enrolling android Device

what are options can be configured to download cloudpath application if i m enrolling an android device. 

okta as iDP for cloudpath

If SAML is supported with CloudPath, could we use Okta as an iDP?

System loop issues

I am having an issue.. This is brand new, I have configured it now 4 times and each time it always has the same issue. I am starting to think this is a hardware issue, or that it is... (continued)

System up time is negative

I found out the my SZ104 system uptime is negative. I already setup the time zone. Also, the system uptime is keep from -60s to -1s in cycle.

Integration with FortiConnect on-boarding system ?

Hello, I am planning on using FortiConnect (Meru) for the purpose of on-boarding mobile BYOD devices. So, I want a user to connect to a Ruckus access point then be redirected to a... (continued)

install cloudpath on mac OS

how to install the cloudpath netwrok configuration on a mac os X end user device

Will the Unleashed work with the Cloudpath?

Custom Login Banner for Cloud WiFi and CloudPath

Could we specify custom login banner for Cloud WiFi and CloudPath systems admin logins?

Cloudpath 5.1 and SmartZone SE Accreditation Exam

I took two exams: Cloudpath 5.1 SE and Partner Assessment - Accreditation Exam and SmartZone SE & Partner Assessment – Accreditation Exam. How do I see if I pass or no, which... (continued)

Cloudpath - WorkflowPlugin could not be found

Hi Guys,Having an issue setting up an external RADIUS server to authenticate corporate users.We use a RADIUS server called Duo, which provides Two-Factor Authentication, by sending a... (continued)

Hydrawise Irrigations system

I have a client where the landscaper just installed a Hunter Hydrawise irrigation system.  It will not grab a DHCP address right away.  After about 30 mins - 3hours it will... (continued)

System Started Time Wrong

Why is the system started time incorrect when the clock is fully synchronized?SSH@Garage#sh ver  Copyright (c) 1996-2016 Brocade Communications Systems, Inc. All rights... (continued)

Help with new system

I have a new 7500 sq ft home and wondering what I need to get a good wireless system. I am thinking of getting the Ruckus R750 APs because I want Wi-Fi 6 but I don't know how many to... (continued)

Smart License system is not smart.

I have experienced problem of smart license system many times.After move to arris, the system is more unstable.He isn't smart.Do Ruckus have a plan to improve the system?

the system capability is invalid

Virtual Smartzone always the system capability is invalidwhat wrong?thanks

Cloudpath Licensing

Hello, I guess this forum is not exactly the right place to ask this as this is more of a sale question than anything else.. Unfortunately the explanations I received up until now only... (continued)

Cloudpath and Cisco ISE / Microsoft RRAS

HI!Our client is planning to use Cisco ISE and/or Microsoft RRAS to connect to Ruckus Cloudpath as an external Radius Server. Is there any publication/manual to do this?Thanks

cloudpath slip users with google byon

How can I separate the users that log in via google in cloudpath, if I want to identify them from the employees and the guests, they all enter with google.

AP was rebooted by the system because of [system fault] / [unknown reason]

I am using 2x SmartZone 100 and it is cluster. I noticed that some of our AP was rebooted by the system event code is 302 and 303.

Cloudpath using Microsoft Azure as a cert source

We currently use Cloudpath to configure client EAP-TLS  either using  the local CloudPath CA or by requesting a cert from a local university PKI. Is there an appropriate... (continued)

How to use a patch/script as "SZ_System_Benchmark_Tool_1"?

Hi there.I have a question that how do we use a patch/script as "SZ_System_Benchmark_Tool_1".Though I had uploaded this script on SZ, there are just delete button.Please let me know... (continued)

New System Recommendations - Campground

We are a campground in the foothills of California on 18 acres. I’ve been told from other campground owners with similar layouts/size that the Zone Director and T300’s make a rock solid... (continued)

ICX 08.0.30t System Started bug

NTP is syncing properly, and the time is correct, but 08.0.30t does not calculate the system started time properly.  This adversely reports the wrong information to tools like... (continued)

How can change the system name in vSCG?

We need to change the name of the vSCG controller. Initially, it was a DEMO installation, but we purchased a valid license to get a operational mode to the end clients.How can we change... (continued)

Zone director cached old system name

I have Zone Director 1100 I have change the system name of ZD to reflect the new DNS name of ZD. Now my clients can not access the web authentication page, it gets redirected to the old... (continued)

Can Cloudpath ES use an AD distribution list to authenticate guest access sponsors?

I am planning a Cloudpath ES 5 deployment. We're going to be using sponsored guest access.Our sponsors are spread out over several OUs, but we have AD distribution lists and security... (continued)

The first official advisory is from our Cloudpath ES Security product team re: WPA2/802.11r KRACK vulnerability

The first official advisory is from our Cloudpath ES Security product team: https://support.ruckuswireless.com/do......

Cloudpath custom images not showing

I am new to Cloudpath ES and need to update the "look and feel" tab on my workflow. However, when I upload my custom images, they do not appear in the wizard. I need help figuring out... (continued)

cloudpath accessibility support?

We have used cloudpath ES for a few years to onboard EAP-TLS clients, but are now being told by disability services that it is not supported by accessibility software (like JAWS). ... (continued)

Support for Android 9 in Cloudpath?

CP 5.2.3959 (current rev) does not support Android 9 released in August. Is there a plan to support this version of Android? I was unable to find any info about a release date for an... (continued)

Ruckus zd1006 System is recovered from failure

Ruckus zone director 1006 disconects all aps for no apparent reason.We analyze the logs in the menu monitor - All events / Activitties and we find the regsitro error system is recovered from failure.

VSZ 5.1 guest pass time is not system time

VSZ 5.1 guest pass time is not system timeIt is display system utc time

Limit devices in Cloudpath to one per user

We have done some testing with Cloudpath and you can limit the devices per user until you want to set it to one. With the workflow set to one device per user it actually allows 2 per... (continued)