Technical Documents

Support Overview and Benefits

Overview of Ruckus Support offers and benefits, and what is and isn't covered by product warranties.
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Applicable To The Following Products

Ruckus ICX Campus Switches

 


Ruckus ICX Campus Switches  The ICX® family of fixed form-factor switches works together to deliver a complete, scalable, and high-performance network solution that supports today’s demanding video, Unified Communications (UC), VDI, and mobile applications. They leverage the innovative Campus Fabric technology, which provides simplified network deployment and management, scale-out networking, and investment protection with the industry’s lowest total cost of ownership.


View Ruckus ICX Product Guide at this Link.

View Ruckus ICX FastIron End User License Agreement at this Link.

Ruckus ICX 7150 Switches

Ruckus ICX 7250 Switches

Ruckus ICX 7450 Switches

Ruckus ICX 7650 Switches

Ruckus ICX 7750 Switches

Ruckus ICX 7850 Switches

*EoL Ruckus ICX Switches found Here.

For Switch Technical Specifications and HW Installation Guide, choose model from list above (or see below), then Technical Documents on the right.

Popular Documents:

Ruckus ICX 7000 Switch Quick Start Guide (QSG)

Ruckus Voice over IP (VoIP) Solutions for Campus Network Design Guide


 

Ruckus IoT Module

Ruckus IoT Modules are Radio or Radio-and-Sensor devices that connect to a Ruckus IoT-Ready AP to enable endpoint connectivity based on standards such as Bluetooth Low-Energy (BLE), ZigBee and LoRa.

Review all Ruckus IoT product offerings and descriptions on our corporate page Here.

Ruckus Network Director (ND)

The Ruckus Network Director (ND) is application software, which targets an "on-premise" deployment model and establishes a level above Ruckus SmartZone (SZ) controllers, in order to manage the entire Ruckus Network in large scale multi-cluster infrastructures. The Network Director incorporates network inventory and access point registration components into a single application User Dashboard Interface.  Network Director helps to improve network operations efficiency through an extensive feature set including:

- a single pane screen with network health monitoring across multiple SZ clusters, which provides network wide and node specific visibility.

- detailed network inventory, including network nodes and licenses, which helps to plan necessary network extensions and upgrades.

- access points' movement by one or in bulk between SmartZone controllers.

- customer driven access point registration rules and ability to park AP on a particular SZ cluster automatically, which solves problems of bulk AP roll-outs by non-experienced technicians.

- cluster backup scheduling managment.

Network Director brings Ruckus customers a useful set of tools for improvment of their day-to-day operations of the Ruckus Network.


SmartCell Insight (SCI)

Ruckus SmartCell Insight (SCI) is the industry’s first Big Data Wi-Fi analytics and reporting engine purpose built to help service providers make informed business decisions regarding the operation of their Wi-Fi networks. It makes use of Big Data technology and storage innovations found in columnar database repositories, which greatly enhance the scale and performance of a system when used to process historical data.

SmartZone 100 (SZ-100)

SmartZone™ 100 (SZ-100) is the most scalable, resilient, and highest performing Wireless LAN controller within the Ruckus family of WLAN controllers for enterprises around the world. It manages up to 1,024 ZoneFlex Smart Wi-Fi access points, 2,000 WLANs, and 25,000 clients per device. Its unique SmartZone architecture allows the SZ-100 to be deployed in a 3+1 Active-Active cluster. With Active-Active clustering all members (up to 4) of a cluster will actively manage APs in the network, providing enhanced resiliency for high availability requirements. With clustering, the SZ-100 can manage up to 3,000 APs and 60,000 clients.

Smart licensing allows customers to manage all licensing needs online at https://support.ruckuswireless.com. With Smart licensing, customers have the ability to buy and assign licenses at a granular level down to 1 (one) AP license.

SmartZone 100-D (SZ100-D)

The SmartZone™ Data Plane appliance (SZ100-D) is a wireless LAN data plane appliance, that comes in physical form factor as a family of two products, first with 1Gbps and second with 10Gbps throughput support. Made to work seamlessly with Ruckus SmartZone network controllers, the SmartZone Data Plane appliance enables secure tunneled WLANs from Ruckus APs while minimizing CAPEX spending and maximizing Wi-Fi deployment flexibility and scale.

SZ100-D appliance benefits businesses that have leaner IT departments with limited virtualization expertise or that wish to further simplify deployments. Operators, ISPs and large enterprises can deploy the SZ100-D in a centralized data center with SmartZone network controllers, or at specific venues in a distributed topology. In addition, organizations have the flexibility to deploy SZ100-D at each of the tenant locations based on their requirements.

The Data Plane appliance brings multiple high value features, such as:

  - High performance DHCP-server

  - NAT (Network Address Translation)

  - L3 Roaming

  - Flexi-VPN


SmartZone 300 (SZ300)

The SmartZone 300 (SZ300) Flagship Large Scale WLAN Controller is designed for Service Provider and Large Enterprises, which prefer to use appliances. The Carrier Grade platform supports N+1 Active/Active clustering, comprehensive integrated management functionality, high performance operations and flexibility to address many different implementation scenarios.

The SZ300 supports up to 10,000 AP and 100,000 Clients per unit and 30,000 AP and 300,000 Clients per 3+1 Active/Active Cluster, and runs SmartZone 3.5+ release firmware.


Unleashed and Multi-Site Manager

 


Ruckus Unleashed enables controller-less Wi-Fi architecture for small business environments with superior performance, lower costs and simplified management. Separate controllers and access point licenses are no longer needed, significantly reducing up-front costs. With a simplified web interface deploying Unleashed is very easy.

Ruckus Unleashed is custom-designed to help small business owners grow their business, deliver an excellent customer experience and manage costs while supporting Wi-Fi and a variety of mobile devices with minimal IT staff.

Unleashed access points have built-in controller capabilities, including user access controls, guest networking functions, advanced Wi-Fi security and traffic management. Smart Mesh is available on all but H320/R3xx model APs.  As businesses grow to multiple sites or a larger scale deployment, Ruckus offers an easy migration path to controller based Wi-Fi, using the same Wi-Fi access point.


Ruckus Unleashed Multi-Site Manager (UMM) is a new NMS platform for Unleashed, ZoneDirector, P300 bridges. If you have Unleashed networks deployed across multiple small sites, Unleashed Multi-Site Manager is the one-stop solution for management, monitoring and reporting.  It is a complete management platform that is intiuitive and easy to use. It enables Unleashed networks to be securely monitored and managed from anywhere in the world with a single sign-on.




Software


Ruckus Unleashed C110

Ruckus Unleashed E510

Ruckus Unleashed H320

Ruckus Unleashed H510

Ruckus Unleashed M510

Ruckus Unleashed R320

Ruckus Unleashed R310

Ruckus Unleashed R500

Ruckus Unleashed R510

Ruckus Unleashed R600

Ruckus Unleashed R610

Ruckus Unleashed R710

Ruckus Unleashed R720

Ruckus Unleashed T300

Ruckus Unleashed T301n

Ruckus Unleashed T301s

Ruckus Unleashed T310c

Ruckus Unleashed T310d

Ruckus Unleashed T310n

Ruckus Unleashed T310s

Ruckus Unleashed T610

Ruckus Unleashed T710

Ruckus Unleashed T710s

Ruckus Unleashed Multi-Site Manager (UMM)



Documentation

Current Release Notes and Unleashed Documentation


Online Help - Admin Guide

Click here to be directed to Unleashed Online Help


Forums

Find common answers and participate in the Unleashed user group.

Ruckus Unleashed Forums Group


Virtual SmartZone - (vSZ)

Note: The Virtual SmartCell Gateway (vSCG) has a new name: Virtual SmartZone (vSZ). Same product, new name.

The Ruckus Virtual SmartZone (vSZ) is an NFV-based and cloud-ready WLAN controller for service providers and enterprises ready to elevate their WLAN deployment to the next level of flexibility, resiliency, andscale. vSZ operates in two modes: Essentials and High-Capacity.

Enterprises will find that the Essentials mode (vSZ-E) delivers world-beating Wi-Fi performance in an incredibly easy to manage and cost-effective package that’s friendly to both virtualized and/or distributed environments.

Managed Service Providers deploying the High-Capacity mode (vSZ-H) in their data center will experience a scalable carrier-class Wi-Fi rollout brimming with unique service provider features ready to back up their service level agreements. 


Virtual SmartZone-Dataplane (vSZ-D)

The Ruckus Virtual SmartZone-Dataplane (vSZ-D) is available on the vSZ platform and offers organizations more flexibility in deploying the SZ dataplane as needed in an NFV architechture-aligned fashion.   Deploying vSZ-D offers secured tunneling of user data traffic that encrypts payload traffic, maintains flat network topology, enables mobility across L2 subnets, supports POS data traffic for PCI compliance, and offers differentiated per site policy control and QoS, etc.


ZoneDirector 1200

With simplicity and ease of use in mind, the RuckusZoneDirector 1200 is purpose-built to address the gap between standalone, feature-deficient access points (APs) that must be individually managed and the costly, complex high-end enterprise systems that are overkill for most small business environments.

The Ruckus ZoneDirector 1200 can be deployed and operated by non-wireless experts and installed quickly and easily. Any organization with limited IT staff and budget can create a robust and secure multimedia WLAN in a matter of minutes.

This controller is focused on small to medium enterprise business, which scales up to 150 AP’s, 4,000 client devices, and 256 WLANs.  The ZD 1200 works with the ZoneFlex AP’s to deliver a highly reliable and easy to manage Wi-Fi network. The pay as you grow licensing system allows you to start with a standard license for 5 AP’s and grow to a maximum of 150 AP’s with a granularity of one AP license.


Looking for ZD5000, ZD3000, ZD1100 or ZD1000 resources?  Please check EOL Products.

ZoneDirector 3000

ZoneDirector 3000 Product Family

NOTE: ZoneDirector software upgrade is available only to the Premium Support or Software Upgrade Support customers with valid login credentials. If you are a Premium Support or Software Upgrade Support Customer, you can create a login credential Here.

Please read the Release Notes before deploying any new ZoneDirector software to be sure your current AP models are all supported.

Customers with 7962/7762/7025 model AP recommended release is 9.8.3.0.58, found Here.

ZoneDirector 5000

ZoneDirector 5000 Product Family

NOTE: ZoneDirector software upgrade is available only to the Premium Support or Software Upgrade Support customers with valid login credentials. If you are a Premium Support or Software Upgrade Support Customer, you can create a login credential Here.

Please read the Release Notes before deploying any new ZoneDirector software.

Customers with 7962/7762/7025 model AP recommended release is 9.8.3.0.58, found Here.

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