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Welcome to the Ruckus Support How-To Hub!

The How-To Hub is a collection of videos, knowledge articles, and technical documentation created specifically to address the most common customer issues. Check back often as we add new content covering additional topics and products.

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ZoneDirector (ZD) Topics SmartZone (SZ/vSZ) Topics


Upgrading ZoneDirector Firmware
Videos Knowledge Base Articles Technical Documentation
Upgrading ZoneDirector via the GUI ZoneDirector firmware upgrade in Smart Redundancy Setup Ruckus ZoneDirector 10.2 Upgrade Guide
Upgrading ZoneDirector in Smart Redundancy Setup via GUI Firmware upgrade on ZoneDirector via WebUI
Upgrading ZoneDirector via the CLI How to upgrade the ZoneDirector firmware from CLI using TFTP

Recommended firmware and suggested upgrade path for ZoneDirector

Troubleshooting upgrade failure on ZoneDirector


Best Practices for ZoneDirector Firmware Upgrade

ZoneDirector is not responding after upgrade failure

Resolving the Google Maps Error in ZoneDirector
Videos Knowledge Base Articles
ZoneDirector and Google Maps What could cause ZD 10.0 Google Maps API error: MissingKeyMapError

ZD dashboard displays an error, "Page cannot load Google Maps correctly"

SZ: Dashboard cannot load Google map correctly - Google Map API key

ZoneDirector: Setting Up 802.1x Authentication with RADIUS
Videos Knowledge Base Articles Technical Documentation
ZoneDirector: Configuring 802.1x Authentication with RADIUS
Configuring AD and NPS Radius Server
"Using an External AAA Server" section in the ZoneDirector 10.2 User Guide
Vendor specific Radius attribute configuration for authenticating specific user group

Troubleshooting steps for Radius or AD based issues


Windows machines unable to authenticate while using 802.1x EAP


Radius 2008 server reason codes explanation for unsuccessful Login

ZoneDirector: Setting Up Web Authentication with LDAP
Videos Knowledge Base Articles Technical Documentation
ZoneDirector: Setting Up Web Authentication with LDAP
Configuring LDAP based web authentication on Zonedirector
"Using an External AAA Server" section in the ZoneDirector 10.2 User Guide

LDAP authentication empty or no password


LDAP authentication with encrypted password


Is it possible to configure 802.1X with Active Directory?


Issue with AAA to Novell through LDAP

WISPr Hotspot Call Flow on ZoneDirector
Videos Knowledge Base Articles Technical Documentation
WISPr Call Flow Hotspot (WISPr) call flow for ZD with external Web Portal Server"Working with Hotspot Services" in the ZoneDirector 10.2 User Guide

Will I still get an "unsecure connection" warning if using HTTPS, even with a self-signed certificate installed?

What URLs do I need to include in the walled garden to allow access to Google Play store?

When should I bypass the CNA feature?

HSTS protection can break redirect for Chrome and Adroid browser error

Upgrading SmartZone and Virtual SmartZone
Videos Knowledge Base Articles Technical Documentation
Upgrading SmartZone and Virtual SmartZone SmartZone Pre-check Scripts for Data Migration Upgrades Ruckus SmartZone Upgrade Guide, Release 5.1.1
SZ 3.5 Signature Pack file upload failure
How to downgrade SZ/SCG to previous version
Unable to upgrade vSCG cluster due to support license expiry
Insufficient AP support licenses warning message while upgrading SmartZone

Register an AP with SmartZone or Virtual SmartZone
Videos Knowledge Base Articles Technical Documentation
Manually Registering an AP to SmartZone Registering an AP with vSCG/SCG
APs fail to join vSZ from remote location over WAN

Migrating Access Points (APs) from ZoneDirector to SmartZone
Videos Knowledge Base Articles
Migrating APs from ZoneDirector to SmartZone Migrating AP's from ZD to SZ 3.5

Queries on migrating mesh APs from ZD to SZ

ZD managed AP's fail to update configuration after joining vSZ

Installing SmartZone and Virtual SmartZone
Videos Knowledge Base Articles
Installing Virtual SmartZone on ESXi
vSZ installation on Amazon Web Service (AWS)
Installing vSZ on Windows Hyper-V
How to confirm the successful installation of the vSCG/vSZ
Installing vSZ on Google Cloud
Issues installing vSZ .ova file

For product support information and details on contacting the Support Team, go to https://support.ruckuswireless.com/contact-us.

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