SmartCell Insight (SCI)

SCI - Disaster Recovery

Describes briefly the options for disaster recovery of an SCI cluster

SCI 1.x to 2.x FAQs

SCI 1.x to SCI 2.x Frequently Asked Questions (FAQ)s

SCI Data Encryption

Information on the data encryption used within SCI

How to install license on SCI

Installing a permanent pentaho license on SmartCell Insight

SCI - Latency reports are empty

This article describes in what circumstances SCI latency reports may not contain data

SCI: Are there User Roles?

SCI users have no different permissions in the reporting application.

Confirm SCI input from vSZ-E

There are vSZ commands to enable SCI and confirm input from vSZ controllers.

Restarting SCI 1.x BI server

This article explains how to restart the BI server on SCI 1.x when the analytic DB is up, but the BI server reports down

SCI displaying Analytic DB down

SCI Vertica database recovery procedure

How to do a backup in SCI / vSPoT

Neither SCI nor vSPoT have backup capabilities. Taking a snapshot with your VM is the only option.

SCI: Supported Web Browsers

A summary of web browsers supported by SCI

How to upgrade SCI using CLI?

Article explains step by step procedure how to upgrade SCI using CLI

SCI: How to add additional vSCG nodes in SCI that are in the same cluster?

SCI: How to add additional vSCG nodes in SCI that are in the same cluster?

SCI: Shutting down SmartCell Insight

The Linux-standard 'poweroff' command from CLI should work and turn off the machine after graceful shutdown has completed.

SCI Troubleshooting Guide - SmartCell Insight

This article contains SmartCell Insight (SCI) troubleshooting tips for Installation, Application, Upgrade/Licensing.

SCI 3.5 installation - wheel icon keeps spinning

Latest SCI releases require the latest version of Browser (Chrome preferred).

How to install a Custom SSL Certificate on SCI

SCI Query Analyzer Reports Blank Columns.

when creating custom report all but the first row and last column are shown as blanks.

Removing the SZ-100 entries from SCI

How to delete the SZ-100 entries from SCI. The customer has added two SZ-100 with same IP.

Reasons for SCI Reporting difference

SCI reporting shows different results for the same query when data is taken from different source databases. For example AP RX & TX stats show different results when collected from 'AP... (continued)

SCI Custom Reports not working

CustomReports not getting generated - Java run time error displayed

SCI reporting unsupported controller version

SCI triggers version support event when controller version is not in it's current matrix. The matrix is updated via a package from the support site.

SCI doesn't show any client data - reports

In SCI setup and monitor the connections to the SCG is there, but no data is received by the SCI. Hence no graphs.

How to get SCI serial number from WebUI

This article explains how to get SCI serial number from the WebUI

How to login to SCI via SSH in 2.0 and above

How to SSH into SCI 2.0 and above

How to increase Druid cache size on SCI

SCI HDD data storage is increased still druid cache size is at high utilization

Changing timezone on SCI System wide

SCI by default expects the VM to keep UTC timezone. One of our BullDog customers wanted to change the timezone on the SCI to receive the reports in his local timezone.

Unable to login to the SCI's Web Interface

This article explains why SCI Web access is down.

SCI: Reset web interface 'admin' password

Instructions to reset the web interface 'admin' password

"AP capacity exceeded" Error on SCI

Error on SCI version 3.1 due to insufficient licenses

How to remove Outgoing Mail Server from SCI

This article explains how to remove Outgoing Mail Server from SCI

How does SCI pull client statistics from SZ

How does SCI pull client statistics from SZ

Unable to open the User console of SCI

This article explains a scenario where the user console of the SCI doesn't load up and the procedure to fix it.

How does SCI calculate Total Wireless Traffic?

An explanation of how the Total Wireless Traffic dashboard is calculated

SCI is not polling data from vSZ/SZ100

[CVE-2021-44228] Apache Log4j2 RCE impact on SCI

Impact and steps to mitigate the impact of [CVE-2021-44228] Apache Log4j2 RCE on SCI

Enabling Secondary NameNode on SCI

Customer is having issue related to HDFS edit files frequently even after increasing heap size and hadoop going down

LiMAN License Transfer on a vSZ/SZ/SCI/vSPoT

Article explains about transfer of LiMAN Licenses between the Virtual Controllers

Data migration from one SCI to another SCI in all flavors of deployments

SCI Engineering has instructed that data migration is NOT possible from one SCI to another SCI in all flavors of VM deployments and as such advised Ruckus support should not offer such... (continued)

Can we install SCI in Nutanix Hyperconverge (HCI) platform?

We should be able to install SCI in Nutanix using VMware or Hyper-V hypervisors, but Acropolis is not supported.

SCI - Changing Standalone Zone Director Source Credentials

Method to change the source credentials in SCI to match changed credentials in Standalone Zone Director

SCI - Operational reports do not include SCG data

The customer has recently connected an SCG to an SCI host, however they are not receiving data from the SCG. This article describes how to enable the ap-sci command to have this data... (continued)

SCI: How to configure for communication with ZoneDirector

Looking for documentation describing how to connect a ZD to a SCI - the process, the ports to open, and release compatibility.

SCI Report Email not working with Microsoft Office 365

Email of Reports from SCI using Microsoft Office 365 email account not working

SCI - Network Health Dashboard PDF does not include Google Maps

This article explains why when downloading the PDF of the Network Health Dashboard in SCI 1.x, no Google maps are included.

Can Unleashed APs be managed/seen by SCI, SPoT, FM

Unleashed APs cannot be managed/seen by SCI, SPoT, FM.

SCI 2.4 is not showing Access Point information from previous dates

This Article explains why SCI 2.4 is not showing any Access Point Information from previous older dates.

Minimum hardware requirement for SCI to support 500 APs. Demo version?

SCI Installation guide requirement is minimum 8 x vCPU and 32 GB RAM, Demo mode is not for Production use.

Character/Word Limit on SCI in AP Description Field

What is the word/character limit on the SCG's AP Description Field in SCI 2.0?

Cannot view the data under Data Explorer tab on SCI

This article gives you information on Data Explorer tab on SCI

List of basic Support and License required for vSZ, vSPoT and SCI

This article explains the required list of Support and Licenses for the vSZ, vSPoT and SCI

SCI 3.0 behind NAT?

Hi.I have a question.We have SCI behind NAT.We have configured port-fowarding as public 5443 to private 443.But it works bad.SCI do redirect onto https 443 such as... (continued)

SCI 3.2 granularity

Hi Can I select the 3-min, 15-min granularity while setting up SCI or after deployment according to requirement. I don't see any option in installation guide. Do SCI store... (continued)

SCI Spark Master

Our SCI 3.6.0 recently gave this error "Your Spark cluster (Spark master IP: x.x.x.x) was unable to accept a job submission.I cant seem to find any information regarding this... (continued)

Maximum no of SCI Data nodes per SCI Cluster

What is the maximum no of Data nodes configurable in SCI cluster. According to the installation guide I do see it's limited at 4 data nodes. Is it actual limitation or just an... (continued)

SCI 2.4 installation on KVM

Hi,
I am installing SCI 2.4 as single node setup (master ) in KVM with CentOS 7.3.
Is it possible to follow installation guide because it is creating IDE type disks for storage.
Also... (continued)

SCI Licensing Mechanism

Hi How does SCI licensing mechanism works?  Is it 1 SCI perpertual  license for master node + Per AP license and no License for Data node instances? ThanksGPMPA

How to Protect SCI Database?

Hi all,
Is there any redundancy mechanism or HA mechanism supported by SCI. Since it contains sensitive data what can we adhere to as a safety mehanism to protect VM and it DB.
Thanks
Pamuditha

SCI Built-in Reports

Is there any way I can add SCI's built-in reports to my Public Schedule? I tried creating custom reports and added it to my Public Schedule but the custom reports look really ugly. I... (continued)

SCI Data Redistribution

Currently our customer has a Master and Node setup and we are currently on 90% capacity(2TB capacity), they are planning to add 2 Nodes. Question is will adding 2 additional nodes... (continued)

SCI can't create node

I can't setup a SCI node and show error as below.

Requirement for SCI

Hi support,I have some question about SCI and smartzone. Thanks1. SCI can store archive wireless logs for 1 year with 90 day of logs available immediately?2. SCI have archive IPS/IDS... (continued)

SmartCell Insight (SCI) vs Flexmaster

Hi, May I knows about the difference between SmartCell Insight (SCI) vs Flexmaster?Which product is suitable to me. I only have 61 AP of ZF7343 and 3 ZD. My objective is... (continued)

Anyone doing custom reports in SCI?

My team and i have an SCI instance that has been running for about six months.  We are on Version: 1.2.0.0.1200 and we are finding setting up our own reports to be a little... (continued)

Copy SCI Data Partition as backup

Hi
I am planning to take VM backup for SCI. This is to be done as safety measure.
In case of requirement can I spin up SCI node with the copied data partition?
Thanks

Why don't SCI use tcp port 8443?

Hi.Customer is using SCI and vSZ(above 3.5).But thier SCI don't use 8443 port.We can see some port using connection SCI and vSZ on document.But SCI don't use 8443 in result I check it... (continued)

Encountering Issues on SCI GUI

Hi,
I have installed SCI 2.4. It is showing errors no data available/data cannot be retrieved etc in some PCs and browsers. In same machine firefox shows errors while chrome working... (continued)

SCI v2.4 Application level stats

Application level stats of clients is not visible in SCI 2.4.
VSZ 3.4.1 is used. AP R500 T300.
Fo I have to configure anything on AP or vSZ profiles or on SCI?

how to setting ZD to connect SCI 2.1

how to setting ZD 3050 to connect SCI 2.1

SCI graphs as Network Monitor

We Have SCI 3.1.0 running now. We have a tv large monitor in our department and want to put the stats from SCI up to the monitor to act as a network information display. I can open up... (continued)

How to Increase SCI secondary Disk

Hi, Can I increase the SCI secondary disk size after deployment without losing any data? Thanksgpmpa

Why does ZD show this msg for SCI?

Hi.I have configured setting for SCI 3.x and ZD(9.13.x).But ZD is shown below message sa "but login sci failed.I have configure setting correctly between SCI and ZD.Why does ZD show... (continued)

Virtual vSZ-H & SCI log duration

Hello, we are in talks with a possible client that among other features he requires (we comply with everything) he also wants to have an extensive log of various wifi related... (continued)

SCG/vSZ>=3.5 not graphing on SCI

Has anyone experienced a graphing issue on SCI affecting mainly SCG/vSZ>=3.5?Our SCI instance hasn't been able to poll stats from vSZ 3.6 and SCG 3.5.1 clusters for days now.... (continued)

SCI Hyper-V web service stops/hang

HelloApparently and without any reason, some time (5 or 6 days) after startup virtual machine, i am not able to access the SCI by browser.The SCI is installed in hyper-v and i only get... (continued)

Can we install SCI in Nutanix Hyperconverge Platform?

We have a client and they are using Nutanix Hyperconverge Platform, they want to install SCI.

Is it possible to create custom dashboards on SCI?

I see on the Pentaho panel for our SCI, the custom dashboard features are removed.
The Pentaho Dashboard Designer license is active.
Is this feature disabled by design?

Creating 2- Node SCI Setup ( Master Node + Data Node)

Hi, I have few questions about 2-Node SCI setup where we have more than 3000 APs.1.) Do both SCI nodes (master and data) have web GUI? 2.) Do we have to log into both SCI... (continued)

Could it decrease poll interval on SCI 2.0 above?

Hi.In above SCI 2.0, could it decrease poll interval?Currently I know polling inverval is 15min.I thought it's very slowly.If it available decreasing inverval, Plz let me know about it.Regards.

Announcement: SCI 2.5 (GA) is now Available on Support

     Ruckus Smart CellInsight (SCI) teamsworked hard to develop and are happy to announce

this SCI 2.5 (GA) release.  Here are the Support page... (continued)

SCI v.2.2 with vSZ-H and Application Visibility

Hello everybody!After some issues, I have connected my vSZ-H and SCI 2.2.But I can't see any data in "applications" section. Maybe, there is an option to enable it somewhere in vSZ-H... (continued)

How to integrate SCI v.2.2 with vSZ-H v.3.2.1?

Hi everyone!We have:vSZ-H v.3.2.1 - because it is the llast stable version todaySCI v.2.2I have installed and configured SCI according to the manual, provided the IP and login/password... (continued)

Spark Master goes down after upgrading to SCI 5.0.

Atfter upgrading SCI from 3.x to 5.0, Spark Master goes down.How do I recover it?How do i check which deamon is problem?If I can check a problem. How do I restart the daemon?Regards.

A sharing how to extend disk capacity for SCI.

Hi.I have shared how to extend a disk capacity for SCI.You can find this below URL.https://drive.google.com/open?id=1Y2mgJ1mlteAJtm1f2U2Zzsb7zmllb9C2I hope Ruckus provide us "how to"... (continued)

Does anyone have changed the IP on the SCI?

Hi expert.Our Customer want to change MGMT IP on SCI because their IP subnet is going to change.I had exprienced a failure though I tried modification of IP on boot step ago.Has anyone... (continued)

SCI Setup Fields Not Shown In v1.8 Guide

I'm attempting to set up our RDD, slotting it in between an existing SZ cluster and SCI. I've been following the guide and it appears to be mostly going correctly: RDD sees most all the... (continued)

Backup/restore and changing IP address on SCI.

HI.Can't do we still a backup/restore and changing IP address on SCI?Customers and partners hesitate to purchase a SCI because of those.Do ruckus have a plan for above?

Announcement: SmartCell Insight (SCI) 2.1.1 Release is now Available

The Ruckus SmartCell Insight DevEng and QA teams have successful released SCI 2.1.1 version.
Documentationand the SCI firmware image are available for customer downloads from... (continued)

Announcement: Ruckus SmartCell Insight (SCI) 2.0 GA Release is now Available

Ruckus SmartCell Insight (SCI) 2.0 GA Release is now available.SCI 2.0 provides many new features and functions that improve Analytics and Reporting functions.A 90-day trial license... (continued)

Announcement: SmartCell Insight (SCI) 5.1.0 GA Release is now available on Support

Ruckus is pleased to announce a significant new version of SmartCell Insight (SCI) 5.1.0 GAfor analytics and reporting capabilities.  Please find the Release Notes and other... (continued)

Ruckus SmartCell Insight (SCI) 3.2 (GA) Release is Available on Support

Ruckus Wireless Networks is happy to announce that SmartCell Insight (SCI) analytics and reportingengine has a new 3.2 (GA) Release with Documentation and Firmware links posted to the... (continued)

Announcement: SmartCell Insight (SCI) v5.2.1 GA Release is available on Support

Ruckus Networks hard working SCI developers and QA have released a new version 5.2.1 GA,with a new Authentication tab and enhanced Data Explorer dimensions and measures.  Find... (continued)

Ruckus SCI 3.5.0 setting > system not visible, but loading icion (fresh install)

After installing VM SCI 3.5.0  i want add a controller under "setting > system" , there is no +Add button, only a loading icon, that doesnt finish loading.- I made vm with... (continued)

SCI 1.1 Transform/Load Job Status Failed with Error Code 26

I have SCI 1.1 which failed to collect data from vSCG 2.5 . The error log says
"Update dimension table.0 - ERROR (version 4.4.1-GA, build 18329 from 2013-04-17 12.31.49 by buildguy) :... (continued)

SAMs, SCI, vSCG, and SPoT now available as topics in our forums

We have now added product and service topic areas to the forums for the following products:
- Smart Access Management service (SAMs)
- SmartCell Insight (SCI)
- Smart Positioning... (continued)

No data on application report via SCI v2.4 with ZD v9.12

No data on application report via SCI v2.4 with ZD v9.12The WLAN configured application visible, and there are data on ZD.But no data on SCI

Announcement: SCI 2.0.1 is now Available on the Support Portal

     An important bug fix has been incorporated and generated into new SCI 2.0.1 GA Refresh code.
Release Notes, Installation Guide, User Guide, API Guide... (continued)

Why SCI doesn't show information in the "Application" tab?

I installed the SCI 3.5 and did the integration with a ZD with firmware version 10. I got all the client, APs information but I can't see anything in the "Application" tab, even when I... (continued)

SCI shows us "Your Spark cluster was unable to accept a job submission".

Hi Team.Out SCI for demo shows us Your Spark cluster (Spark master IP: xxx.xxx.xxx.xxx) was unable to accept a job submission.How do we solve it when it happens?Regards.

not working SCI v5.1.1 after a setting which dhcp ip to static ip

Hi.I tried to deploy latest SCI v5.1.1 for DEMO.I notice that after I completed initial seup complete with dhcp ip, if I re-configured dhcp ip to static ip, I can't see properly login... (continued)

problems with sci, licens page and settings is missing

problems with SCI managementAre there any special ports or session holder which needs to be in place?

Abnormal number of R730's airtime on SCI 5.2 with vSZ 3.6.2.0.222

Hi Ruckus.We noticed abnormal number of R730'Airtime on SCI 5.2 with vSZ 3.6.2.There are deployed vSZ 3.6.2.0.222 and about 6 x  R730 and about 80 x other model APs.But Only... (continued)