Technical Support Bulletins

Technical Support Bulletin TSB-2024-003_Wave_2_APs_stuck_in_Constant_Reboot

Description: This Technical Support Bulletin describes an issue reported with Wave-2 APs which may exhibit continuous crashes upon upgrading to 6.1.2.x Release.
Release Date:
May 29, 2024
Edit Date:
May 29, 2024
Version:
1.0

Applicable To The Following Products

Ruckus R310

The ZoneFlex R310 is the industry’s lowest cost enterprise class 802.11ac access point. The R310 has dual radios (2.4GHz & 5GHz) which are capable of concurrent operation. It is a 2x2:2 stream access point, offering up to 867Mbps of physical layer throughput in the 802.11 a/n/ac 5GHz range, with an additional 300Mbps physical layer throughput in the 802.11 b/g/n 2.4 GHz range. It has a single Gigabit Ethernet port and can be powered by 802.3af PoE or a 12V DC power supply. The R310 has a compact form factor (13.8cm x 13.5cm x 3.3cm) is extremely helpful in easy installation, and enables the power of 802.11ac literally in the palm of your hand.

It is perfect for low client density deployments such as coffee shops, convenience stores and other brick & mortar establishments, where cutting edge WiFi is necessary, but there is only a lean IT staff to manage the network. The R310 is a perfect entry level enterprise class 802.11ac access point that delivers maximum value at minimal cost.

Ruckus R320

The R320 is an Indoor 2x2:2 802.11ac Wave2 (MU-MIMO-capable) Wi-Fi access point.

The Ruckus R320 delivers consistent, reliable 802.11ac Wave 2 dual-band wireless networking at an affordable price, and offers up to 867Mbps throughput on 802.11a/n/ac 5GHz, and up to 300Mpbs throughput in 802.11b/g/n 2.4GHz range. It has a single Gigabit Ethernet port and can be powered by 802.3af PoE or 12V DC power supply.

The R320 features the patented Ruckus performance optimization and interference mitigation technologies found in our premier access points, to deliver superior user experiences at extended ranges. But it provides them in an ultra-compact form factor built for small and midsize businesses and low to mid-density hotspot environments.


Ruckus R510

The ZoneFlex R510 brings cutting edge 802.11ac Wave 2 to the mid-tier segment.  It improves aggregate network throughput and benefits both Wave 2 & non-Wave 2 clients.   It combines Ruckus patented technologies and best-in-class design with the next generation of 802.11ac features to deliver outstanding Wi-Fi performance and reliability.  It future proofs the customer for emerging Internet of Things (IoT) technologies.

With throughput capacities of 300Mbps (2.4GHz) and 867 Mbps (5GHz), the ZoneFlex R510 brings cutting edge Wave 2 technology for the mid-tier segment.  802.11ac Multi-User MIMO (MU-MIMO) support allows the R510 to simultaneously transmit to multiple client devices, drastically improving airtime efficiency, overall throughput, and availability.

ZoneFlex R510 is purpose-built for medium density, high performance and interference-laden environments such as schools, universities, small-medium businesses, hotels, MDUs and conference centers.

Ruckus R610

The ZoneFlex R610 delivers blazing performance, with data rates up to 1900 Mbps and the density-handling ability to match.  Patented BeamFlex+ technology rejects interference and improves signal quality for any device, anywhere.  Included MU-MIMO technology maximizes network efficiency, reducing bottlenecks and enhancing user experience.
The R610 is a great fit for deployments in high-density enviornments in which dozens of clients need guaranteed high throughput.  K-12 schools offering online digital learning with 30+ kids per classroom and university lecture halls serving concurrent HD video streams to hundreds of student devices are perfect use cases for the r610.
The R610 can be used with any Ruckus control and management platform - appliance, virtual or cloud-managed.  That means that as your business needs change, your architecture - and your APs - can change with you.

Ruckus R710

The ZoneFlex R710 is industry’s highest performance 802.11ac Wave 2 access point.  It combines Ruckus patented technologies and best-in-class design with the next generation of 802.11ac features to deliver outstanding Wi-Fi performance and reliability.

With throughput capacities of 800 Mbps (2.4GHz) and 1733 Mbps (5GHz), the ZoneFlex R710 supports the highest available throughput for Wi-Fi clients. 802.11ac Multi-User MIMO (MU-MIMO) support allows the R710 to simultaneously transmit tomultiple client devices, drastically improving airtime efficiency, overall throughput, and availability. 

ZoneFlex R710 is purpose-built for high-capacity, high performance and interference-laden environments such as schools, universities, public venues, hotels, and conference centers.

Ruckus R720

The ZoneFlex R720 is a new dual-band concurrent 4x4 802.11ac Wave 2 Access Point capable of 160 MHz and 80+80 MHz channelization, designed for high density indoor applications.  The R720 features one 10/100/1000 Etherenet port, and one 100/1000/2500 Ethernet port that supports 802.3af and 802.3at Power Over Ethernet (PoE), and a USB port for IoT applications.


Ruckus T310c

The T310c is an 802.11ac Wave2, 2x2:2 Outdoor AP with MU-MIMO.  It is a great fit when all that is desired is bare bones, basic outdoor WiFi coverage.  It has an Omni-directional internal antenna, perfect for outdoor deployments where WiFi access is needed like Stadiums, Smart cities, Large Public Venues, Campgrounds, Schools and other outdoor areas.  The AP is good for moderate temperature deployments, supporting temperatures down to -20C.

It can be powered using standard 802.3af/at PoE.  The T310c comes in a sleek, compact form factor - atypical for an outdoor AP.  The T310c can be deployed as standalone, or managed by ZoneDirector or SmartZone controllers.

Ruckus T310d

The T310d is an 802.11ac Wave 2, 2x2:2 Outdoor AP with MU-MIMO.  The T310d is the most advanced Outdoor AP in it's class - enabling multiple use cases of outdoor deployments that are not possible with any other AP.  It is an omni-directional internal antenna AP, perfect for outdoor deployments where WiFi access is needed like Stadiums, Smart cities, Large Public Venues, Campgrounds, Schools and other outdoor areas.  The AP supports temperatures down to -40C, making it a good fit for extreme weather deployments where WiFi is still critical.

It can be powered in 2 ways: through standard PoE (802.3af) and for the first time, through DC power.  The DC power input ensures that Meshed outdoor T310d APs are not powered off an unreliable power grid - ensuring that the WiFi outdoor mesh network can continue to function even during grid power outages.

Additionally, the T310d comes with a USB port - perfect for supporting all manner of IoT technologies - both today, and any new technologies that come in the future.  The T310d enables multiple different use cases, yet retains a sleek, compact form factor - atypical for an outdoor AP.  The T310d can be deployed as standalone, or managed by ZoneDirector or SmartZone controllers.

Ruckus T310n

The T310n is an ultr-specialized outdoor access point (AP) meant for extremely targeted deployments, when focusing the WiFi signal is of paramount importance.  The T310n enables use cases that no other outdoor AP can do while meeting strict customer SLAs.  It is unique in that there are no comparable APs of its class.

The T310n is a dual-band 802.11ac Wave 2 outdoor AP which includes a narrow (30 degree) internal antenna, enabling a focused beam.  This is critical in deployments like stadiums, where the AP might be deployed far away from the user, or in challenging RF environments like warehouses - to get WiFi down long aisles.  Having a focused beam enables meeting customer SLAs that omni or sector APs cannot hope to meet.  Additionally, it also has a USB port and a unique DC power option that enables multiple use cases like IoT support and Mesh without reliance on a power grid.

Designed for easy installation within an ultra-lightweight and low profile enclosure, the T310n is ideal for venue owners and enterprises looking to quickly and economically deploy WiFi in specialized or challenging high-capacity environments.

Ruckus T310s

The T310s is a specialized outdoor access point (AP) meant for more targeted deployments, when focusing the Wi-Fi signal is of paramount importance.  Unlike other sectorized APs of its class, T310s is not restricted to just a sector AP, but provides a platform for multiple different use cases in one box.

The T310s is a dual-band 802.11ac Wave 2 outdoor AP which includes a wide (120 degree) internal antenna, enabling a focused beam when it makes little sense to waste WiFi in an Omni deployment, such as blanketing a public park that is surrounded by apartments, or a stadium.

Additionally, it also has a USB port and unique DC power option that enables multiple use cases like IoT support and Mesh without reliance on a power grid.

Designed for easy installation within an ultra-lightweight and low profile enclosure, the T310s is ideal for venue owners and enterprises looking to quickly and economically deploy focused WiFi in high-capacity envrionments.

Ruckus T610

The T610 delivers blazingly fast connectivity for high-density outdoor deployments, with combined radio data rates of 2.5Gbps and the density-handling ability to match.  Patented BeamFlex+ technology rejects interference amd improves signal quality for any device, anywhere.  Included MU-MIMO technology maximizes network efficiency, reducing bottlenecks and enhancing user experience.  Smart Mesh accelerates time-to-deployment and eliminates the cost associated with Running Ethernet cabling between multiple access points in the network.  The T610 can be used with any Ruckus control and management platform - appliance, virtual or cloud-managed.  That means as your business needs change, your architecture - and your APs - can change with you.

The T610 is designed for high-density deployments in which dozens of clients need guaranteed high throughput.  Smart Cities providing city wide wireless connectivity for: municipal Wi-Fi, untilities and smart sensors for IoT applications are ideal use cases for the T610.  The T610 is for customers that want premium wireless performance and don't have specialized backhaul interface needs (like fiber or coaxial cable).

Ruckus T710

The ZoneFlex T710 is the industry's first and highest performing 802.11ac Wave 2 Outdoor AP.  The T710 combined Ruckus patented technologies and best-in-class industrial grade design with next generation of 802.11ac features to deliver industry-leading Wi-Fi performance, reliability and coverage for challenging high density outdoor deployments.  With throughput capacities of 800Mbps (2.4GHz) and 1733 Mbps(5GHz), the ZoneFlex T710 supports the highest available thoughtput for Wi-Fi clients.  802.11ac Multi-User MIMO (MU-MIMO) support allows the T710 to simultaneously transmit to multiple client devices, drastically improving airtime efficiency, overall throughput, and availability.  The T710 is designed to support multiple backhaul scenarios like Ethernet (with Link Aggregation between the 2 Ethernet ports supported to boost data rates) andFiber.

The T710 is ideal for deployment in dynamic outdoor environments with highest density utilization and interference, like public outdoor hotspots, smart cities, outdoor enterprise and schools,where support for hight client densities and/or data intensive streaming multimedia applications (like HD IPvideo) is imperative.

Ruckus T710s

The ZoneFlex T710s the 120-degree Sector coverage version of the T710 - industry's first and highest performing 802.11ac Wave 2 Outdoor AP.  The T710 combined Ruckus patented technologies and best-in-class industrial grade design with next generation of 802.11ac features to deliver industry-leading Wi-Fi performance, reliability and coverage for challenging high density outdoor deployments.  With throughput capacities of 800Mbps (2.4GHz) and 1733 Mbps(5GHz), the ZoneFlex T710s supports the highest available thoughtput for Wi-Fi clients.  802.11ac Multi-User MIMO (MU-MIMO) support allows the T710s to simultaneously transmit to multiple client devices, drastically improving airtime efficiency, overall throughput, and availability.  The T710s is designed to support multiple backhaul scenarios like Ethernet (with Link Aggregation between the 2 Ethernet ports supported to boost data rates) andFiber.

The T710 is ideal for deployment in dynamic outdoor environments where directional (120-degree sector) coverage is required.


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