RUCKUS IoT Module

IoT supported AP Models

This Article provides the list of AP's which support IoT Gateway Module.

What are the Ruckus Certified 10G SFP+ Modules for T750 Outdoor AP's

This Article provides list of certified 10G SFP+ Modules for the T750 Series Outdoor AP's

What are the Ruckus Certified Temperature Grade 10G SFP+ Modules for Outdoor AP deployment

This article provides Ruckus Certified Temperature Grade 10G SFP+ Modules for Outdoor AP deployment and their temperature range

ICX7650 rear module 3 configuration and usage

Using ICX7650 rear module (module 3) as stacking port or uplink data port

Swap Fan Modules on ZoneDirector5000

This article contains instructions for swapping the Fan Module on ZD5000

Why does a SX management module show up with (LID: ÿÿÿÿÿÿÿÿÿÿ)?

Enterprise.

IoT Licensing Concept

This article explains the required list of Subscription Licenses for IoT

What IKEA devices are supported by Ruckus IoT I100?

This article provides the list of IKEA devices that we support on IoT I100 using Zigbee.

Can I attach external antenna to T750 AP model ?

T750 AP only has internal omnidirectional antenna while T750SE can also use an external antenna.

IoT Subscription Activation

Subscription Activation Process for IoT version 2.x

Ruckus IOT LoRa LNS Tab is not visible on Firefox Browser

This article details on how to fix Ruckus IOT UI access for LoRa Tab on Firefox

BNA shows incorrect Port Identifiers for stack module ports for slot2 ICX7750

BNA shows incorrect Port Identifiers for stack module ports for slot2 ICX7750.
BNA side:
000584186:
Identifier column in ethernet Ports table of detailed report shows incorrect... (continued)

How to determine the management module generation on a SX?

How to determine the management module generation on a SX?

How to manually switch over to the standby management module on a SX?

This article describes how to switch the role of a management module from the active module to the standby module.

Replacement line module would not come up after being inserted.

Replacement line module would not come up after being inserted.

Is the interface module hot swappable on FastIron SuperX (FSX)?

Is the interface module hot swappable on FastIron SuperX (FSX)?

IoT Device Regulations (TSB 2019-008)

This Bulletin describes the changes available on the Ruckus standalone AP Image 114.0.0.0.1294, which was created because of California Senate Bill 327 (CA SB-327) which goes into... (continued)

After upgrade to IOT 1.5 many APs went to unregistered state on the IOT controller (TSB 2020-004)

After upgrading to IOT 1.5 Release from a previous version or installing a fresh image of IOT 1.5, APs can stay in unregistered state if IOT controller does not have sufficient licenses installed.

Stacking within model family?

Stacking within model family.

Why does FCX-2SFPP module disappear after upgrading from 7300e to 7400c release?

Why does FCX-2SFPP module disappear after upgrading from 7300e to 7400c release?

After installing an FCX-4XG 4-port 10G Module why do ports 1 and 2 not work?

After installing an FCX-4XG 4-port 10G Module why do ports 1 and 2 not work?

What are the flashing lights on R700 model APs?

Viewing the combination of front panel LEDs and rear panel Ethernet LEDs can determine proper function of R700 APs.

What are the flashing lights on R500 / R600 model APs?

Viewing the combination of front panel LEDs and rear panel Ethernet LEDs can determine proper function of R500 / R600 APs.

Understanding Configuration Backup Compatibility Across RUCKUS SmartZone(SZ) Models

This article explores the compatibility of configuration backups across various SZ models. We provide a comprehensive matrix to illustrate which models support configuration backup from other models.

Can two different RUCKUS SmartZone (SZ) models use the same Cluster name in the same network?

Using the same cluster name for two different SZ models in the same network is not allowed. This will cause the existing cluster to display the error: “Unable to retrieve the cluster... (continued)

IoT/vRIOT Migration process from 1.8.2 to 2.0 or 2.1 or 2.2

This document outlines the procedure for migrating an existing RUCKUS IoT Controller license to RUCKUS IoT Controller 2.0.0.0
RUCKUS IoT Controller 2.0.0.0 is a fresh install. There... (continued)

Mesh Compatibilty between different model APs

This article explains what are the prerequisites to establish Mesh between different model APs

How to know the supported AP models in my ZD?

Which access points could be managed by Zone Director

Why is my Secondary image at the Standby management module not synchronizing and the router is receiving error when uploading from Basic L3 image to the full routing code?

Why is my Secondary image at the Standby management module not synchronizing and the router is receiving error when uploading from Basic L3 image to the full routing code?

Galaxy S10+ validated phone w latest version and model confirmed by the Ruckus to work with Ruckus AP is not connecting to Ruckus CBSD/AP initial connection

Smartphone will not work out of the box. One needs to change APN parameters to connect to Ruckus LTE network.

Firmware upgrade path of Ruckus IOT controller

This article provides the firmware upgrade path of Ruckus IOT controller from the previous releases.

Recommended hardware resource requirement for Ruckus IOT Controller?

This article provides the recommended hardware resource requirement for Ruckus IOT Controller

Firmware compatibility Matrix of Ruckus IOT controller and v/SZ

This Article provides the firmware compatibility matrix of Ruckus IOT controller and the corresponding vSZ/SZ version

What are latest Ruckus SNMP MIB OIDs and where can I find them?

Ruckus provides SNMP MIB files for 3rd party network management systems. This article gives information on them and where to find them

How to apply a patch to an IOT controller

This article explains the steps to apply AP patch to the IOT controller.

How to get diagnostics file of IOT controller

This article provides instructions on how to get the diagnostics file from IOT controller.

What are the main differences between the FCX Series data center models and campus models?

What are the main differences between the FCX Series data center models and campus models?

Innr IOT-ZigBee bulbs are getting randomly disconnected from the IoT Gateway

Explains a scenario where Innr-IoT bulbs were getting randomly disconnected from the IOT gateway and would not connect back unless IoT Gateway is rebooted.

ZonePlanner antenna patterns forT300 and H500 model access points

Antenna Patterns that are required to perform to survey via Zoneplanner for T300 and H500

Unleashed GW / Master Mode AP maximum Clients = 100 for all model APs?

Unleashed GW/Master Mode AP performs multiple functions, reducing max Client support to 50 or 100 depending upon AP model.

Why could we be seeing high drops and retries on R730 model AP?

For the R730 to run at full capacity with all spatial streams you need 31.0 watts (e.g. more than POE+ which is a maximum of 30 Watts).

R610 AP models reboot continuously after updating them to 6.1.2

R610 AP model or 802.11ac Wave 2 AP models reported Continuous Reboot issues after updating them to 6.1.2 Version on RUCKUS Smart Zone. This article explains the steps to identify the... (continued)

How to factory reset different SZ100 hardware models via physical button?

Since there are two dedicated push down buttons on the SmartZone hardware models, it is slightly confusing to find the right button to factory reset the device.

How to factory reset different Zone Director models

This article explains factory reset procedure for all the ZD models.

Replacement models for the End-of-Life (EOL) Access Points

How do we process replacements for the End-of-Life Access Points when we do not have stock in local warehouse?

What authentication methods are supported on 7211 model CPE?

This article talks about various authentication methods supported on a 7211 model CPE

FAQ - What is Ruckus Unleashed, Controller-less AP solution for SMBs

Attached is an FAQ (frequently asked question) brochure related to the new Ruckus Unleashed controller-less AP network products.

How to add the ZD controller to Ruckus Diagnostic Dashboard(RDD)?

How to see or edit AP properties - Ruckus Wireless Airmagnet planner

How to see or edit AP properties - Ruckus Wireless Airmagnet planner

How to add the SZ controller to Ruckus Diagnostic Dashboard(RDD)?

This article provides information on adding and configuring the SZ on RDD.

What are the warranty terms for Ruckus products?

This article outlines warranty terms for Ruckus Products.

Ruckus IoT BLE module question about location tracking

Our company has deployed Ruckus r710's throughout the office. We also happen to develop a realtime situational awareness platform. We are looking to track BLE tags around the office.... (continued)

Required Hardware for IoT modules?

Our company is looking at implementing/updating our R710s that are running in unleashed to SmartZone to support the IoT modules and gateway software. Besides the plugin modules and... (continued)

Ruckus IOT (vRIoT) with ZoneDirector?

Hi,I recently obtained a couple of Ruckus AP and a ZD1200 for my home network.Now
I am looking into SmartHome and wondered whether there is a way to
utilize my Ruckus deployment... (continued)

Ansible module for configuration of Ruckus Wireless products

Howdy, Did someone already create Ansible modules for Ruckus? There are for... (continued)

POE module of ICX 7450 24P is not working ?

I tried to enable POE on ICX 7450-24P, but it doesn't show any output.Core#show po  poe                       ... (continued)

Announcement: Ansible Modules for ICX 7000 Model Switches

Greetings,   Ruckus is pleased to provide ICX 7000 model switch support thru Ansible Modules 1.0,now available on the Support Portal at these links for Install/Execute Release... (continued)

What are the MTBFs for the ICX7400-4X1GF and ICX7400-4X10GF SFPs modules?

I am looking for MTBF for the ICX7400-4X1GF and ICX7400-4X10GF SFPs moduleshours for the SFP modules in Ruckus Documentation, but, I can not find it!

Ruckus IOT suite & philips HUE lights and motion sensor

i am currently working on a project that involves pairing hue motion sensors,lights,smartplugs and ledstrips to the ruckus iot controller, but i have been stuck on how to make the light... (continued)

Announcement: Ruckus IoT 1.5 (GA) Release is available on Support

Greetings,

     Our Developersand QA teams have completed final testing and have approved a new Ruckus
IoT 1.5 (GA) release. Documentation and firmware have... (continued)

How do you configure an ICX-7450 with the ICX7400-SERVICE-MOD IPSec Module?

I have an ICX-7450 48-Port PoE switch with the ICX7400-SERVICE-MOD IPSec hardware module installed and firmware upgraded to the 08.0.80 release.  Following the IPSec section of the... (continued)

ICX6610-48P - PoE Error: Device 0/1 failed to start on PoE module

Upon boot-up (cold or reload) the switch is failing to initialize the PoE module.  Is there anything I can try to resolve this?ICX6610-48P Router>PoE Info: PoE module 1 of Unit... (continued)

Installing ICX7400-4X10GF modules in an existing stack

I have a 2 member 7450 stack and I need to install an ICX7400-4X10GF module into each unit in the stack.  I know each switch stack unit needs to be powered off to insert the... (continued)

IOT

Where can I find the list of IoT devices compliant with the vRIoT suite?

My apartment room came with a ruckus, I have no clue what model or how to use it.

I recently got a new apartment and my room had a ruckus device pre installed, but I have no idea what model or if I can even use it. The device has 4 ethernet labeled Lan 1-3 and then a... (continued)

Ansible ICX module doesnt work

Hello,Want to somehow make icx module work from ansible, but running into a problem.I have a simple playbook just for testing (show ver) but it gives me an error:---- name: show... (continued)

No link activity using SFP modules.

We are running a new deployed network consisting of ICX-7150-48 and using fiber uplinks.  Currently the modules we have purchased appear to be compatible with the 7150s based on... (continued)

can ruckus 2942 upgrade with "USB to RS232 TTL Converter Module"?

Phillips Hue - Connecting to IoT Controller

So has anyone had any luck connecting a Phillips Hue Bridge to the IoT module?  Does it require any specific Plugin or should it connect without any plugins?

Which model is this?

This looks like Ruckus, but i can't figure out which model this is. There is a SKU on it, it's probably organization specific, google returns nothing on it.

How many modules of 4-port 1/10 GbE 10GBASE-T copper can be attached at ICX7450?

How many modules of 4-port 1/10 GbE 10GBASE-T copper  can be attached at ICX7450?

Ruckus IoT controller DHCP Option Question

So I understand how the Option 43 works well for the VSZ and ZD.  However for the IoT controller documentation seems to be a bit confusing.  It says that the IoT controller... (continued)

Ruckus IOT v1.5 controller license requirements

Hello,   The most recent Ruckus IOT (RiOT) v1.5 controller firmware, requires 3 distinct licenses: RTU, Instance, and AP licenses.Not having the licenses in place can result... (continued)

ruckus 7372

in our company we use ruckhus 7372 soft version 100.0.0.0.128. we've two this one on different floors. we use two ssid . problem is that we losing connection several time duaring the... (continued)

SKU DE RUCKUS

Hello a question that I hope you can solve, with the Ruckus brand team I can achieve the following, I need 500 access points for p-m-p links with a transfer capacity of 200 mbps. 2x2... (continued)

Ruckus 7962 AP

Can the Ruckus Zoneflex 7962 AP operate in Standalone mode, or does it require a controller, like a WLC?   I found a refurb at a great price, since  I mainly wanted to... (continued)

HI,How to download logs from Ruckus Zone director Model no.ZD1006.

HI we configure Syslog server for download logs but we need first login MAC id details instead of all entired logs. Please find the snapshot & suggest which we would select option for... (continued)

AP bridge which model?

I have to put 5 AP in a build where i cannot use a cable, so i want access point that communicate in wi fi with mesh for example. Ruckus model for this purpose?

Vlan LAN Modelo R600

good afternoon, I have a problem, I have 2 ruckus model R600, and I'm implementing VLANS, when I pass the cable VLAN 10,20 and 30, users of Wi-Fi 20 and 30 are connected and have Ips,... (continued)

Unsupported AP Models

Hi everybody,This may seem like a silly question, but I would just like confirmation of my assumption.We have our production vSZ-H still running on 3.6.x.x. We are looking to upgrade to... (continued)

Ruckus 7731 and P300

Hello everyone ,
I want to connect 3 School buildings by using wireless bridge (7731 OR P300) the distance between one and another about 100m ,also I want to use APs in the Schools'... (continued)

Ruckus r310 mesh

Does the R310 unleashed now support mesh networking? I saw a post here from 4 years ago saying no, but I saw the option in the unleashed setup so I’m a bit confused. I don’t want to... (continued)

Grounding Ruckus outdoor APs

Are any videos that focus on best practice grounding Ruckus outdoor APs available?

ICX7450 with ICX7400-4X10GF 4-port 40G Module > Clients are only connecting at 5G, not 10G?

We have an ICX7750 with 48 port 10G module. All clients connect at 10G no problem.The same clients - Mac High Sierra & Windows 10 - when connected to our ICX7450 with ICX7400... (continued)

Ruckus Unleashed R510 doesn't work at all?

I've been testing unleashed on different model ap's for sometime now.. Have also deployed a cluster with R500 at a client site..Today i tried R510 with unleashed firmware.. It proved to... (continued)

Does anyone at ruckus know about multicast rate ?

hi there,
i can't find this most needed feature for my usage (multicast video stream), my APs seems to be limited to approximately 6-Mbits using multicast (5ghz/WPA-auto) and i need... (continued)

Unable to power recent model APs with newer model PowerDsine 9524

I am unable to POE any recent model ruckus APs with a PowerDsine 9524 (this is a newer model midspan). They will power up with a PowerDsine 9024. The 9524 has no issue powering other... (continued)

Ruckus Controller model and Licenses required for managing the APs aroun 100 numbers

Hi Friends,Please let me know below. Ruckus Controller model and Licenses required  for managing the APs aroun 100 numbers ?Is the unleashed APs  cluster has limitation... (continued)

Model[zf7372] (Version 9.5.0.0.156) is not supported; connection request from AP

ZoneDirector ZD1106 Version 9.6.1.0 build 15 >>>>>>
Model[zf7372] (Version 9.5.0.0.156) is not supported; connection request from AP[2c:e6:cc:30:d2:80] refused

Model[r510] is not supported; connection request from AP[xx] refused

Hey everyone,I purchased a ZD1200 controller to manage 3 R510 APs and I keep getting this message. Support mentioned to reupload same firmware file to the controller (currently 9.9).... (continued)

Model[r700] is not supported; connection request from AP

Hi, I have a ZoneDirector 1100 (Version soft 9.7.1.0 build 32) and tree 7341 AP (version soft 
9.7.1.0.3), and i want add a new AP R 700 (version soft 
9.8.3.0.14),... (continued)

Model[zfxxxx] is not supported; connection request from AP refused

I have a ZoneDirector 1100 and a 2942 AP and the controller is coming up with:Model[zf2942] is not supported; connection request from AP refused

VRoIT Firmware is not found on support site, are you planning to stop developing IOT

VRoIT Firmware is not available from the support site, tried to search if there is announcement on portal for its disappearance but didn't find any. I am in middle of deployment and not... (continued)

Ruckus R320 cannot join with mapping ip address

Dear Master,we have ap ruckus r320 will register to vsz with mapping ip model, but cannot register, any idea for solution that???.Thanks.

Ruckus access point disconnect automatically

in my network on access point is getting disconnected automatically in the network and i have to connect unplug and plug back the cable to make it get back connected what can be the... (continued)

New to Ruckus - Extending a WiFi Signal to an Outbuilding

Hello all, I'm not very familiar with Ruckus products. I'm hoping someone can point in the right direction with the products I might need for this...- Customer already has an... (continued)

What device to split the VLAN traffic from Ruckus?

I have a ZD1100 that I need to convert to using VLANs. That's easy enough to tag each ssid to the correct VLAN. All the traffic comes out of the ZD1100 on one connection so I need a way... (continued)

Powering up Ruckus T750

Dears,Regarding powering Ruckus T750, could any one explain to me the difference between,Poe 802.3bt class 7 and AC Power ?what is SFP+ and Ethernet Backhual ?Image... (continued)

Ruckus Unleashed 200.5 has bug

After testing the 200.5 version of the defective R500 R600, will lead to a series of models, wireless LAN appears high delay, packet loss and other cases, only by reducing version to... (continued)

Replace Aruba 205 With Ruckus

Hello Guys,My customer wants to replace Aruba 205, what ruckus type can replace aruba 205?ThanksRegardsMuhammad Labib Khairi

Studying RUCKUS Offline

Hi,
I am Ben from Kenya. My company will soon be required to deploy and support RUCKUS equipment for our major Partner who is rolling out WiFi Solutions based on the RUCKUS platform.... (continued)

Ruckus slow speeds on R510

I am having two Ruckus R510 access points.My internet service provider is offering 900 mbps speed but WiFi speeds are only 400 Mbps max. I tried changing channels from auto to Speicific... (continued)