RUCKUS Support Top 10 FAQs and Knowledge Articles

Check here first! These are by far the most frequently asked RUCKUS Support questions and articles that address them. If you don't find an answer here, please enter search terms in the New Advanced Search bar above.

1. What are the warranty terms for Ruckus products?
2. What is Closed No Contact status on a case?
3. Adding AP Licenses on the virtual controllers from LiMAN portal
4. How to troubleshoot [RUCKUS@Home] AP issues -- also see How to Hub: RUCKUS at Home
5. Support Activation from Support Portal
6. Time and Materials support process
7. How to activate RTU and AP Licenses on vSCG/vSZ, vSPOT, SCI
8. How to Download Licenses from Ruckus Support Portal
9. How to check the support contract status of Assets
10. What Covers under WatchDog Partner Premium Support?