Scenarios on when customers should provide Consignee forms & the process RKUS follow to fulfil the replacements.
Summary
Scenarios on when customers should provide Consignee forms & the process RKUS follow to fulfil the replacements.Question
Scenarios on when customers should provide Consignee forms & the process we follow to fulfil the replacements.Resolution
Wired & Wireless – Strategic products.MOROCCO, BOTSWANA, SENEGAL, MAURITIUS, Ukraine, GHANA, ISRAEL, LEBANON, NIGERIA, Cote D'ivoire, UAE, FRENCH POLYNESIA.
Advance Replacement
- RKUS sends the consignee form to the customers asking them to fill in & share the soft copy as a first step.
- Customers should share the tracking# of the HARD COPY (consignee form) shipping to Trade Compliance team in Ireland.
- RKUS to process the replacements from Venlo warehouse to the customers after we receive the tracking#.
- RKUS will bear the defective return cost.
- Defective return instructions are sent to customers to return the defectives to Venlo warehouse respectively.
- Cost of defective return to be borne by Customers.
- RKUS sends the consignee form to the customers asking them to fill in & share the soft copy as a first.
- Customers should share the tracking# of the HARD COPY (consignee form) shipping to Trade Compliance team in Ireland.
- RKUS to process the replacements from Venlo warehouse to the customers after we received the tracking#.
Marion Duffy
CommScope EMEA
Corke Abbey Avenue, Bray, Co Dublin, Ireland
Email: [email protected]
Phone: +353 1 2042000
United Arab Emirates
Advance Replacement
- RKUS sends the consignee form to the customers asking them to fill in & share the SOFT COPY (Consignee form) back.
- Once received, replacements will be processed from Dubai warehouse to the customers.
- RKUS will borne the return cost.
- Defective return instructions are sent to UAE customers to return the defectives to Dubai warehouse respectively.
- Customers should add the BOE (Bill of Entry) while returning the defective to Dubai warehouse.
- If customers DO NOT have BOE, we can ask them to return the defective to Venlo warehouse.
- Cost of defective return to be borne by Customers.
- RKUS sends the consignee form to the customers asking them to fill in & share the SOFT COPY (Consignee form) back.
- Once received, replacements will be processed from Dubai warehouse to the customers.
Note: I’ve attached the list of strategic unit part numbers for our reference.
Article Number:
000013962
Updated:
March 03, 2023 07:24 AM (almost 2 years ago)
Tags:
Known Issues and Workarounds, Knowledge Base, M510 UNL, Ruckus ICX Switches, Brocade EOS Products, SmartCell Gateway
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